Analyst Sr, Business Systems

hace 2 semanas

Edo de México Bombardier A tiempo completo

At Bombardier, our employees work together to develop mobility around the world, one good idea at a time. If you have a good idea, we'll provide the environment in which it will thrive and grow into a great product or customer experience.
Your ideas are our fuel.

**In your role, you will**:

- Be the second point of contact for escalations
- Deliver IT exemplary support service to the users
- Contribute to the improvements of production processes
- Ensure exceptional levels of support service
- You will be responsible to provide 2nd line support to Bombardier users
- Ensure exceptional levels of support service
- Fix and resolve issues and queries where possible
- Respond and monitoring alarms via our industry leading monitoring software
- Engage with 2nd and 3rd line teams to seek advice or escalate complex issues
- Ensure timely resolution of request in line with agreed SLAs
- At least 9 or more years of experience in a service delivery role is essential.
- Bachelor’s degree in Computer Science, telecommunications or related
- Proven ability to manage large volume activities, across multiple work streams
- Experience working with ServiceNow and MS Excel.
- Experience with the service desk including support functions which including SLA management
- Proven track record with another managed services company would be preferable but not essential
- Some experience of IT desktop management desirable but not essential
- Desirable experience of project management
- Advanced level in English
- Ideally with a background in technology via study or previous roles, experience of general infrastructure and technical support
- Friendly, personable and emphatic with good leadership
- Excellent written and verbal communication skills
- Logical and analytical thinking

Bombardier Aerospace is an equal opportunity employer with a non-discrimination policy.

Your ideas move people.

**Job** Analyst Sr, Business Systems

**Primary Location** Aerospace Mexico (B.A.M)

**Organization **Aerospace Mexico (B.A.M)

**Shift**

**Employee Status** Regular

  • Sr Analyst IT Business Systems

    hace 1 día

    Ciudad de México Nestle A tiempo completo

    SR ANALYST IT BUSINESS SYSTEMS SR ANALYST IT BUSINESS SYSTEMS This position will support the Exceedra TPM solution working closely with IT and our business partners to identify and resolve issues within the product and it’s middleware. Responsabilities: - Functional expert to liaise between business and IT supporting teams providing timely...

  • Sr Analyst IT Business Systems

    hace 1 día

    Ciudad de México Nestle A tiempo completo

    SR ANALYST IT BUSINESS SYSTEMSSR ANALYST IT BUSINESS SYSTEMSThis position will support the Exceedra TPM solution working closely with IT and our business partners to identify and resolve issues within the product and it’s middleware.Responsabilities:- Functional expert to liaise between business and IT supporting teams providing timely communication and...

  • Sr Business Systems Analyst

    hace 2 semanas

    Ciudad de México IQVIA A tiempo completo

    **About the Role**Are you a skilled systems analyst with a passion for data and cloud technologies? We’re looking for a **Sr. Business Systems Analyst** to lead the successful delivery of data-driven projects in the pharmaceutical and healthcare industries. This is a high-impact role where you’ll collaborate with teams, work with the latest cloud...

  • Sr Analyst IT Business Systems

    hace 4 semanas

    Ciudad de México Nestle A tiempo completo

    NA IT HUB - Mexico - Sr Analyst IT Business SystemsAbout IT in NestléWe are a team of IT professionals from many countries and diverse backgrounds, each with unique missions and challenges in the biggest health, nutrition and wellness company of the world. We innovate every day through forward-looking technologies to create opportunities for Nestlé’s...

  • Sr. Business Analyst

    hace 7 días

    Ciudad de México Citi A tiempo completo

    The Sr. Business Analyst is an intermediate level position responsible for the overall administrative activities of a business. These tasks may include contribution to external audits, business continuity activities or addressing regulatory issues. The Sr. Business Analyst may assist in activities such as the tracking of business financials, managing...

  • Sr. Business Analyst

    hace 6 días

    Ciudad de México Citi A tiempo completo

    The Sr. Business Analyst is an intermediate level position responsible for the overall administrative activities of a business. These tasks may include contribution to external audits, business continuity activities or addressing regulatory issues. The Sr. Business Analyst may assist in activities such as the tracking of business financials, managing...

  • Sr Business Analyst

    hace 2 semanas

    Ciudad de México Citi A tiempo completo

    The Sr. Business Analyst is an intermediate level position responsible for the overall administrative activities of a business. These tasks may include contribution to external audits, business continuity activities or addressing regulatory issues. The Sr. Business Analyst may assist in activities such as the tracking of business financials, managing...

  • Sr Business Analyst

    hace 1 día

    Ciudad de México Citi A tiempo completo

    The Sr. Business Analyst is an intermediate level position responsible for the overall administrative activities of a business. These tasks may include contribution to external audits, business continuity activities or addressing regulatory issues. The Sr. Business Analyst may assist in activities such as the tracking of business financials, managing...

  • Sr Business Analyst

    hace 1 día

    Ciudad de México Citi A tiempo completo

    The Sr. Business Analyst is an intermediate level position responsible for the overall administrative activities of a business. These tasks may include contribution to external audits, business continuity activities or addressing regulatory issues. The Sr. Business Analyst may assist in activities such as the tracking of business financials, managing...

  • Business Analyst Semi Sr

    hace 4 semanas

    Ciudad de México BADAK Soluciones de TI A tiempo completo

    **¡TE ESTAMOS BUSCANDO!** Badak es una importante compañía de tecnología, la cual busca miembros talentosos, apasionados y comprometidos. Nos encontramos en búsqueda de un:**Business Analyst Semi Sr-Sr****Requisitos**:- Escolaridad: Lic. Sistemas computacionales o a fin- Experiência en proyectos de desarrollo de software- Experiência mínima de 3...