Senior Support Engineer

**Who are we?**:
**What will you contribute?**

**Responsibilities & Deliverables**:
Your deliverables as Senior Support Engineer will include, but are not limited to, the following:

- W orks closely with stakeholders to fix issues in a timely fashion
- Interacts with internal stakeholders to support product releases and/or resolve program problems
- Participates in platform design meetings and analyzes user needs to determine technical requirements
- Designs and develops high-quality scripts for automation and maintenance of the platform
- Follows the software development lifecycle process
- Logs technical support incidents, problems and requests into the system. Monitors incidents assigned to the Administrator. Provides succinct and pertinent updates to incidents indicating acted upon resolution and communication to user. Participates in Problems and Knowledge initiatives and other process improvements.
- Collaborates with and supports the Live Operations, Infrastructure Engineering and Application Support teams during system design, development and implementation phases, providing advice for interfacing monitoring services with the Cryptographic key management platform
- Escalates performance issues, unresolvable incidents and service interruptions to both internal and external technical support. Creates and updates incident records in the system’s tracking system.
- Install, maintain, configure/reconfigure, and support hosted system instances, production and non-production

**Required Skills & Experience**:
**Technical skills**:

- Azure Kubernetes Services
- GitOps - FluxCD
- OSS - development practices
- GitHub
- Helm Charts
- YAMLs
- Azure Cloud Platform
- Docker - Containerization skills
- **NGNIX - Ingress (nice to have)**
- CI/CD & Version Management
- Grafana/Prometheus
- **Akeyless Platform (nice to have)**
- Azure AD
- BigFix Patch and Automation
- Venafi Certificate Management

**Soft Skills**:

- Ability to support solutions to a variety of technical problems of moderate scope and complexity independently.
- Strong oral and written communication skills
- Experience working with global delivery teams.
- Proven ability to deliver in a fast paced, complex technical environment.

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We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:

- **Flexibility**:Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.
- **Well-being**:Access confidential one-on-one therapy through our Employee Assistance Program, unlimited personalized coaching via our coaching app, and access to our Gather Groups for emotional and mental support.
- **Medical, life & disability insurance, retirement plan, lifestyle and other benefits**
- **ESG**:Benefit from paid time off for volunteering and donation matching.
- **Career Development**:Access online learning and accredited courses through our Skills & Career Navigator tool.
- **Recognition**:Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.
- Specific benefits may vary by location.

At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.

Be unique, be exceptional, and help us make a difference at Finastra