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**I**NSIDE ACCOUNT REPRESENTATIVE**
**On-site role**
**Mon-Fri, 8:30 AM - 5:30 PM (w/1 hour lunch)**
**Location**:Pico de Verapaz 435, Piso 6, Jardines en la Montaña, Tlalpan, Ciudad de México, C.P. 14210, México
**What is OOCL?**
OOCL is one of the world's largest integrated international container transportation, logistics and subsidiary companies. As one of Hong Kong's most recognized global brands, OOCL provides customers with fully integrated logistics and containerized transportation services, with a network that encompasses Asia, Europe, the Americas, Africa and Australasia.
With our core values - People People People, Community Responsibility, Customer Focus, Excellence through Quality - we hope to empower our employees to achieve the mission of OOCL.
**About the Job**:
The Marketing & Sales team drives strategic customer development, focusing on expanding business opportunities and enhancing existing relationships.
The **Inside Account Representative**manages bids, contracts, and compliance while supporting customers with logistics tools and service solutions. This position also ensures accurate reporting, credit vetting, and promotes end-to-end service efficiency aligned with trade and regional goals.
**OOCL Benefits (What we offer to you)**:
All full-time employees enjoy these benefits among others:
- Private health and life insurance
- Grocery coupons
- Savings fund
**Responsibilities**:
- ** Business Development & Customer Relations -**Develop & vet new opportunities, maintain & improve upon the value of existing business & customer relations for assigned portfolio based upon Trade & Regional sales plan objectives.
- ** Sales Plan -**Manage, execute & deliver continuous improvement with focus towards improving volume, contribution and customer value base on trade, region& yield management guidelines.
- ** Bids & Contracts -** Develop strategies, negotiate, prepare & audit for accuracy. Implement & monitor MQC performance, utilize data & systems tools to assist in MQC fulfillment (DRT/OB Tracker) as well as teams' meetings & presentations to supplement remote functionality.
- ** Administration & Training -** Meet assigned deadlines while managing with compliance based on OOCL standards. Maintain customer records, manage reporting inapplicable sales tools including CIP & Iris.
- ** Compliance & Regulatory -** Adhere to and role model OOCL competition compliance policies & procedures both externally & internally. Focus on avoiding potential fraud by following cybersecurity protocols to the letter.
- ** Competition, Market & Segment Conditions, Customer Reporting -**Report & suggest strategies to improve our current & future market position.
- ** Rate Structures & Service Contract knowledge -**Investigate and resolve issues related to “no-rates-on-file”, COD and Bill of lading discrepancies.
- ** Qualify & Process Requests, Trade Offered Rates -**Utilize internal guidelines& systems when applicable. Create SVI's & AB's as necessary, alone or in accordance with NAGC Shanghai or Freight Smart.
- ** Guide & train customers to use self -**Service tools (i.e. Freight Smart MOC) & direct customers to the appropriate teams or channels to help with booking, contract, BL issues, etc. Show customers how to read & use their contracts to minimize troubleshooting, rate inquiries & disputes.
- ** P**romote End-To-End Business -**When possible, with existing & prospective clients.
**Qualifications**:
- 1 year or more experience in Inside Sales.
- Intermediate experience with MS Office Suite.
- Effective verbal & written communication with others to exchange information in English.
**Preferred Skills**:
- Selling & listening skills.
- Negotiation Skills.
- Organization Skills.
- Planning, prioritizing & multitasking.
- Flexibility & ability to adapt to changes.
- Interpersonal Skills.
**Be part of a team**
- Have a collaborative mindset as your daily interactions will include working with our customers and with many people in various departments within our organization in a team-based environment.
- Bring your experience and thrive on proactively suggesting opportunities to increase efficiencies to improve the current process.
- All employment is contingent upon the successful completion of a background check_
