Customer Support Manager

hace 4 días

Guadalajara, México Necodex A tiempo completo

**Vacante para la empresa Necodex en Guadalajara, Jalisco**:
**About you**

You are an early customer support leader in a fast-growing company. Weve won incredibly passionate customers in our target market, and you will spearhead our efforts to continue to exceed their expectations. This unusual opportunity will give you a space on the ground floor of a business that already has significant traction.

**Skills Required**:

- 3+ years of customer-facing experience managing to successful and proven outcomes in a SaaS startup environment
- Minimum 2 years of proven work experience in a customer-facing support role (Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician)
- 2+ years of experience in a Developer level role
- Bachelor's degree in a technical discipline, preferably Information Technology, Computer Science or relevant field
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Knowledge of programming languages and techniques, such as Javascript, HTML, CSS, and others.
- Experienced with Enterprise support systems such as Zendesk, Hubspot, Salesforce, Monday and other support platforms
- Excellent organizational, communication, leadership, and customer relationship skills
- Demonstrated ability to successfully resolve situations that are broadly defined, complex, diverse, and/or occasionally, unprecedented
- Excellent communication and presentation skills, both written and verbal
- Self-motivated, highly collaborative, creative, goal
- and growth-oriented, and team-centric

**Skills Strongly Encouraged**
- 2+ years of SaaS experience
- Working knowledge of SQL
- Familiarity with Accounting (corporate and SMB), FP&A

**Interested?**:
If you decide to work at Teampay, youll get benefits and perks like these:

- Salary + competitive equity in a high-growth-stage startup.
- PTO (vacations) and sick days.
- Free snacks and paid lunch in the office.
- Major Medical Health Insurance.
- Food Vouchers.
- Stock Options.
- Your own equipment and tools.
- Opportunity for advancement and growth in a rapidly expanding team.
- Mentorship, learning and education programs.
- Smart, high-achievers, motivated team that likes to have fun.
- Mission-driven culture, where your work matters.

**Nível de educación deseada**:
Superior - titulado

**Nível de experiência deseada**:
Nível Gerencial

**Función departamental**:
Atención al cliente

**Industria**:
Bancaria

**Habilidades**:

- customer support
- technical support
- english
- fintech
- manager

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