Customer Support Manager

hace 4 semanas

Guadalajara, México Necodex A tiempo completo

**Vacante para la empresa Necodex en Guadalajara, Jalisco**:**About you**You are an early customer support leader in a fast-growing company. Weve won incredibly passionate customers in our target market, and you will spearhead our efforts to continue to exceed their expectations. This unusual opportunity will give you a space on the ground floor of a business that already has significant traction.**Skills Required**:- 3+ years of customer-facing experience managing to successful and proven outcomes in a SaaS startup environment- Minimum 2 years of proven work experience in a customer-facing support role (Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician)- 2+ years of experience in a Developer level role- Bachelor's degree in a technical discipline, preferably Information Technology, Computer Science or relevant field- Ability to effectively prioritize and execute tasks in a high-pressure environment- Knowledge of programming languages and techniques, such as Javascript, HTML, CSS, and others.- Experienced with Enterprise support systems such as Zendesk, Hubspot, Salesforce, Monday and other support platforms- Excellent organizational, communication, leadership, and customer relationship skills- Demonstrated ability to successfully resolve situations that are broadly defined, complex, diverse, and/or occasionally, unprecedented- Excellent communication and presentation skills, both written and verbal- Self-motivated, highly collaborative, creative, goal- and growth-oriented, and team-centric**Skills Strongly Encouraged**- 2+ years of SaaS experience- Working knowledge of SQL- Familiarity with Accounting (corporate and SMB), FP&A**Interested?**:If you decide to work at Teampay, youll get benefits and perks like these:- Salary + competitive equity in a high-growth-stage startup.- PTO (vacations) and sick days.- Free snacks and paid lunch in the office.- Major Medical Health Insurance.- Food Vouchers.- Stock Options.- Your own equipment and tools.- Opportunity for advancement and growth in a rapidly expanding team.- Mentorship, learning and education programs.- Smart, high-achievers, motivated team that likes to have fun.- Mission-driven culture, where your work matters.**Nível de educación deseada**:Superior - titulado**Nível de experiência deseada**:Nível Gerencial**Función departamental**:Atención al cliente**Industria**:Bancaria**Habilidades**:- customer support- technical support- english- fintech- manager

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