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Technical Support Se
hace 2 semanas
Requirements
- Residence near Santa Catarina N. L- Complete training in electrical engineering- Interpretation of electrical / electronic diagrams- Technician degree in electricity or electronics (technical school of electricity, electronics or career to the end)- Basic knowledge of standards and specifications in the electrical area - desirable- Communicative and outgoing personality- Attitude of service and attention to customers- Ideally first tech support/customer service experience- Knowledge of languages- Basic-Intermediate level of English
Activities
- Step-by-step guidance to customers about the operation and characteristics of photovoltaic solutions, especially solar inverters. Guide through start-up, troubleshooting, up to warranty conditions and repair process- Complete and effective documentation on the history of equipment and clients on a digital platform-
- Provide technical support for the introduction of new products, systems, processes in the market and help with the design of the PV system- Active communication with customers and courier service to complete the collection and delivery process of repaired products- Integration of Fronius solutions into existing corporate or private networks and help configuring the Internet connection- Help in training events, exhibitions and/or informative talks about the product- Effective communication of market information feedback, customers and communication with those responsible for other organizational areas of Fronius in Mexico and Austria- Constant training for your education on our products, as well as the proactive search for technical solutions for customers
