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Provisioning Specialist
hace 3 semanas
The VSG billing team is looking for a Provisioning Specialist to assist the larger team. This individual will report in to the to the Senior Billing Lead and assist on our two largest accounts.
**Essential Duties and Responsibilities**:
- Gather order information, review, and process orders and invoices in a timely manner
- Monitor phone queue and address customer service calls
- Provide backup to other team members and assist with the queue of orders
- Proactively contact customers with expiring contracts, generate renewal quotes, and ensure renewals are complete
- Follow up in a timely manner on all Customer inquiries
- Report issues to the Team Leader or Manager
**Qualifications / Skills**:
- At least 1 year of experience providing customer support
- Excellent computer skills (working knowledge of MS Office suite is a must)
- Strong phone presence and verbal communication skills
- Detail-oriented, effective written communication skills, ability to multi-task
- Active listening, time management and judgement skills
- Team player and fast learner with a solid work ethic
**Preferred Skills**:
- Prior experience with Salesforce and/or Oracle Fusion is a plus
- Basic knowledge of accounting
**Communication**:**
Education / Experience**:
- High School diploma required
