M365 Engineer

**M365 Engineer | Mexico | Full Time**

We are urgently seeking a highly skilled **M365 Engineer **for an exciting opportunity for a leading Partner in **Mexico**.

**RESPONSIBILITIES SUMMARY**:

- Customer Centricity
- Customer Satisfaction: Drive positive Customer Satisfaction, and become a trusted advisor to customers and partners, by leveraging M365 Enterprise Services (Exchange online, SharePoint Online, Teams, Teams Phone, M365 Apps, Azure AD, Endpoint Mgmt. Security & Compliance) expertise to enable defined Customer Success Plan outcomes. You will actively listen and respectfully challenge yourself to drive the best outcomes.
- Proposing effective cloud strategies to meet the customer needs & deliver them through workshops, training & advisory services.
- Collaborate closely with customers and stakeholders to understand business needs and translate them into scalable, secure, and efficient engagements.
- Ability to inspire customers by communicating complex concepts in a simple, business value context with proven white boarding capabilities.
- Be a proven self-starter who takes ownership of opportunities, works independently, manages multiple simultaneous tasks, and deals well with ambiguity and last-minute changes.
- Customer/Partner Insights: Provide feedback & insights from customers/partners back to the relevant MS teams, including Product Groups, to enable continuous improvement.
- Business Impact
- Usage (Cloud & Support) Growth: Develop opportunities to drive Customer Success business results by working with business and technical decision makers to ensure they understand Microsoft's M365 value proposition and get value from their investment in Microsoft technology.

**Skills Set (preferred)**
- Technical Specialist should have the two certs for the Microsoft 365 Certified: Administrator Expert or Microsoft Certified: Power Platform Solution Architect Expert or be able to complete them within the first 30 days.
- Technical Specialist should stay current on the required Microsoft 365 certifications, as well as new certs that are relevant.
- Should be an expert in at of the following areas:

- Exchange Online
- SharePoint Online
- Power Platform
- Teams, Phone & Rooms
- M365 Copilot
- Viva Platform
- Windows & Cloud Endpoint
- IDM, Information Protection & Compliance.
- Governance & Risk Management

**SOFT SKILLS**
- [**1st**] Must be able to quickly develop trust and rapport with CSAMs & Customers (most of the time they are of this profile: System Admins, Enterprise Architects, IT Specialists or Managers)
- [**2nd**] Passion for customer advocacy in a technology domain.
- Strong communication skills in both spoken and written English
- Ability to articulate technical issues/requirements accurately with Customer, Microsoft Services, M365 development teams at the appropriate technical depth.
- Have the necessary skills to engage a customer in a deep technical conversation.
- Strong problem-solving skills and a proactive approach to learning.
- Have a commitment to customer and partner satisfaction, ability to thrive in a competitive team environment.
- Ability to work independently.

Qualifications (required)
- 8+ years of Strong working experience in O365/M365 administration.
- 5+ years in a customer facing service role in any capacity.
- Presentation skills with a high degree of comfort with both large and small audiences.
- Face-to-face customer engagement skills
- Good Knowledge of Microsoft 365 Suite.
- Degree in B. Tech with Computer Science, BCA /MCA, MSC IT.
- Holds one or more Microsoft 365 related certifications.

**How to Apply**: If you're ready to take on this exciting opportunity, please send your CV to at your earliest convenience.

**About Us**: With over 15 years of global niche IT industry experience, we specialize in D365 (Dynamics AX and Dynamics CRM), Azure, PowerApps, SharePoint, BI, SQL,.NET, and the full Microsoft Stack, along with expertise in Java, J2EE, SAP, and Oracle.

**Salary**: $40,000.00 - $70,000.00 per month

Ability to Relocate:

- Guadalajara, Jal.: Relocate before starting work (preferred)