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**Description**:
**The Role**
Join our dynamic team as an Customer Support Specialist, where you’ll play a crucial role in ensuring our external users have a seamless experience with our cutting-edge SaaS platform.
You’ll be the go-to problem solver, using your expertise to manage technical issues and queries and providing exceptional customer support.
If you’re a detail-oriented professional with a passion for customer service and a knack for navigating fast-paced environments, we want you on our team
**What will you be doing?**:
- Identify, analyse, and resolve common technical issues, questions, and problems that occur for external users using our SAAS Platform
- Manage ticket queue to ensure timely resolution
- Provide customer support using remote connection software
- Provide thorough documentation on each customer interaction
- Meet or exceed KPI goals
- Liaise with Internal member of staff and engineers where applicable
- Provide ad hoc reports and data to management
**Who are we looking for?**:
- Alignment with our company behaviours: Play To Win, Own Your Outcome, Solve It Together, Help Each Other Grow
- Strong customer service skills, able to effectively handle client/partner queries
- Knowledge of e-commerce processes and payment platforms
- Familiarity with ticketing/case management systems, like Salesforce Service Cloud, is ideal
- A problem-solver, with high attention to detail and the ability to adapt to fast-paced/changing environments
**What's in it for you?**:
- Competitive pay scales reviewed annually
- Discretionary annual company bonus
- Private healthcare and life cover
- A focus on connectivity, flexibility and bigger relationships as part of our workplace experience strategy
- Bespoke training programmes and our bespoke ‘Instant Learning’ portal
- Reward Gateway (discounts)
- Wellbeing Centre
- Global Employee Assistance Programme
- Brilliant colleague recognition scheme, with quarterly and annual ‘Let’s Celebrate’ awards (with great prizes)
- Generous referral scheme
- Laptop / tech provided Early finish on a Friday
**About The Instant Group**:
The Instant Group has been rethinking workspace since 1999 with over 500 experts working globally across more than 175 countries. Instant’s digital platforms constitute the world’s largest digital marketplace for flexible workspace listing meeting rooms, virtual offices, flexible office space and coworking memberships. Its global team advises on commercial real estate solutions from serviced offices to fully customised managed offices, and consulting services for portfolio and net zero strategies.
