Business Process Manager

Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.
- We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it Job Description

Job Title: Business Process Manager (Finance) - Insulet Global Business Services (IGBS)

Department: Global Operations

Position Overview:
We are building a new (greenfield) Insulet Global Business Services (IGBS) organization to support the rapid growth of

our company through excellent business services, delivered in an optimized model. To enable IGBS, a Business

Transformation and Customer Experience (CX) team is being created to manage service and experience design,

transition, and continuous improvement (CI) across a range of processes. Reporting to the Business Process Director

(Finance), the Business Process Manager (Finance) takes a hands-on role as part of the Business Transformation and

CX team, managing activities across all in-scope Finance processes (Hire to Retire). They work closely with Finance

Global Process Owners (GPOs), that are leaders in the Finance function, and Functional Operations teams in IGBS

(Head Finance Operations and Global Service Owners - GSOs - who have global accountability for service delivery).

There are three primary objectives of the role:
1. Support the Finance GPOs (senior leaders in the Finance function) to effectively govern the processes.

2. Design and implement excellent GBS services that people want to use, using design thinking and process-led

solution design approaches, handing them over to the Functional Operations teams to run.

3. Partner with the Finance GPOs, and Functional Operations teams to drive service excellence and continuous

improvement, including the implementation of automation and AI enabled processes.

This is a hands-on and impactful role, requiring someone to work in projects across the Hire to Retire process, that is

motivated to think strategically, and design services from the outside in, with a customer first mindset. They will get

deep into the process architecture of our services, caring about the detail with appropriate pragmatism. They should

have good consulting skills, to be able to facilitate, express their insights clearly, and agree practical actions with

multiple stakeholders. The role suits someone that has an interest in pushing the boundaries to experiment and find

the best ways to improve and deliver our processes, including the use of automation, machine learning and artificial

intelligence.

The role has no direct reports but will have a broad impact by coaching and influencing people in project and

improvement teams. To succeed, the role must be highly collaborative, working with other Business Transformation

and CX team members, Finance team members, service delivery and IT, to find the best ways of working for our

company.

Responsibilities:
1. Establish IGBS capabilities in service design, CX, transition, BPM and CI, for Finance operations, as a key enabler

of the IGBS implementation.
- Build a network with functional and operational leaders, explaining the benefits of working closely with IGBS

and the Business Transformation and CX team.
- Maintain up-to-date knowledge of broader industry trends, networking with other business services thought

leaders for insights and expert practices, including attending webinars and industry conferences.
- Bring insights and personal expertise into the Business Transformation and CX team, to develop the detailed

approach to each element of the role, including setting process standards and developing CI techniques,

including automation and AI related approaches.

2. Support Finance GPOs in their role of process governance.
- Provide data on service and process performance, customer experience, user feedback, and service issues, to

the GPOs, as input to process development planning.
- Structure and manage the detailed process, data, and technology specification on behalf of the Finance GPOs.
- Support the GPOs in their decision making about the changes and priorities to be applied.
- Support the Business Process Director (Finance) to facilitate alignment between GPOs and IGBS stakeholders.
- Deploy and manage relevant Business Process Management (BPM) tools and methods as Insulet enterprise

standards, including tools required for IGBS implementation.

3. Design and implement excellent IGBS services.
- Use agreed governance processes to suggest areas where IGBS can create value by onboarding services and

get agreement for scopes of work to move to IGBS.
- Lea