Conectados Sales Coordinator

Overview:
PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes LAY’S ®, DORITOS ®, CHEETOS ®, GATORADE ®, PEPSI ®, QUAKER ® and more. PepsiCo's product portfolio includes a wide range of enjoyable foods and beverages, including many iconic brands that generate more than $1 billion each in estimated annual retail sales.

Guiding PepsiCo is our vision to Be the Global Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+). pep+ is our strategic end-to-end transformation that puts sustainability and human capital at the center of how we will create value and growth by operating within planetary boundaries and inspiring positive change for planet and people.

Our employees drive our culture. No two days are the same; we are dynamic and full of passionate teams that embrace new ideas through our collaborative spirit. At PepsiCo, we know that our company can only succeed when our associates and the society we serve flourishes. We are committed to fostering a diverse workforce by creating a collaborative, equitable and inclusive space where everyone, regardless of what we look like, where we come from or who we love, has a voice. At PepsiCo we create a Space to be y( )u.

**Responsibilities**:
**MBS Conectados Coordinator**

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**Main Purpose**

The Role of MBS Conectados Sr Analyst has the objective of supporting the conectados Analytics team.

Generate and supervise modifications files within Conectados system, supervise the Request changes in MC1 and Salesforce, support the edit data in MC1 & Sales force, supervise Request updating in a productive environment and validate changes applied in the system (MC1 and Salesforce)

Point of contact between the business and the technology teams (Conectados) as troubleshooting for any data or performance issues

As the Conectados Sr Analyst, it will be necessary to work through requirements gathering with functional teams of LATAM, being able to document needs, manage themselves with setting appropriate activities.

**Accountabilities**
- Lead the Conectados analyst team to ensure the performance and the OLAs & SLAs
- Support a request or issue and provide a solution either with existing reporting tools or by enhancing new functionalities.
- Modify and supervise data in the system (MC1 or Salesforce) as business needed.
- Manage the changes in the system (MC1 or Salesforce).
- Confirm changes were made in system with conectados and with the business. (LATAM 13 countires)
- Establish process to identify, track, escalate, resolve, and report customer problems
- Ensure appropriate customer escalations and ticket assignment with different teams including sustain
- Participate in fine tuning activities to improve performance and/or ensure the SLA
- Participate the continues improvements meeting.

Thank you so much for thinking about PepsiCo to start or continue your career

Qualifications:
**Education/requirements**
- Strong proficiency on Business English - Advanced and fluid is a MUST
- Strong proficiency on Portuguese - Intermediate/Advanced and fluid is a MUST
- Business Administration, Engineer, IT or Data & Analytics related career - Desired
- Good understanding of Business analytics and reporting tools (MC1, Sales force, SAP Business Objects, MicroStrategy, Oracle etc.) - Desired and a Plus
- Knowledge of data governance models and Customer/Material hierarchies - Desired
- Expertise using different source systems of data like SAP/BW, Teradata, EDW, Flat files, Data loaded. - Desired
- Advanced skills on Microsoft Excel - MUST

**Non Technical Skills**
- Partner with Conectados IT/BI delivery, business team and support teams.
- Attention to detail and strong follow-through skills
- Must be collaborative team player
- Proficient oral and written communication
- People management - MUST