Lead Administrative Assistant

As a Lead Administrative Assistant, you will play a pivotal role in ensuring the smooth operation of our team while also providing administrative support. In addition to your administrative duties, you will be responsible for managing a team Administrative Assistants. This role offers the opportunity to showcase your leadership skills, contribute to the success of the team, and drive operational excellence.

Key Responsibilities:
Administrative Duties:

- Provide day-to-day administrative support, including comprehensive calendar management, booking business travel, organizing video conferences, processing expense reports, timesheets, vendor invoices, CRM contact data entry and updates, coordinating internal and external events
- Coordinate and support project management activities.
- Build strong relationships and liaise with internal and external stakeholders.

Team Leadership and Development:

- Lead and manage a team of administrative assistants.
- Provide guidance, mentorship and onboarding support to team members to ensure high quality output
- Teams first point of contact for issue resolution, escalating issues appropriately and respectfully
- Assign tasks and ensure timely completion of deliverables.
- Conduct performance evaluations and provide feedback to team members.
- Identify training and development needs and coordinate relevant training programs.
- Provides peer review of documents before final production/distribution to ensure quality control of final product.
- Foster a collaborative and inclusive team environment.
- Set a positive example and acknowledge good work.
- Assist team with setting individual performance goals
- Coaches team to help achieve goals, develop skills or improve performance
- Collect feedback to write and conduct mid-year and year-end reviews
- Work with management to calibrate performance ratings
- Coordinate new hire onboarding and integrate new hires into the team
- Identify skills/learning gaps for team and suggest training content
- Delivers and responds to constructive feedback, implementing changes as needed
- Resolve conflicts and address any performance or behavioral issues.

Communication and Influence:

- Identifies and communicates potentially disruptive challenges on the horizon
- Independently synthesizes complex information into clear, concise messages
- Actively listens and seeks clarifications
- Strong sense of discretion with confidential information
- Fair and respectful when communicating with others and will challenge or coach those who do not meet the standards
- Facilitates productive conversations and debates keypoints with confidence

Process Improvement:

- Identify opportunities for process improvement and implement efficient workflows.
- Streamline administrative procedures to enhance productivity and effectiveness.
- Collaborate with other Administrative Assistant Leadership and cross-functional teams to implement best practices.
- Continuously evaluate and optimize team performance.
- Support AA Department special projects

**Profile**:

- 5+ years of experience in administrative or customer services roles
- Fluency in English required
- Proficiency working in Microsoft Office Suite
- Proven experience in team management and leadership.
- Training and/or workflow coordination experience is a plus
- Strong organizational, time and project management skills.
- Detail-oriented with a focus on delivering high-quality work.
- Ability to multitask and prioritize tasks to deliver results on time

Skills and Attributes:

- Superior written and verbal communication in English
- Excellent judgement
- Ownership Mentality
- Detail Oriented with a focus on delivering high-quality work
- Strong organizational, time and project management skills
- Empathetic, courteous, positive demeanor
- Ability to multitask and prioritize tasks to deliver results on time
- Problem-solving mindset and ability to adapt to changing priorities.
- Ability to work independently and collaboratively in a fast-paced environment.
- Resourceful and proactive
- Team player able to work with different personalities and working styles
- High emotional intelligence
- Ability to deescalate conflict
- Maintain and respect confidentiality

Marsh McLennan se compromete a crear un entorno de trabajo diverso, inclusivo y flexible. Nuestro objetivo es atraer y retener a las mejores personas y abrazar la diversidad de edad, origen, discapacidad, origen étnico, responsabilidades familiares, orientación o expresión de género, estado civil, nacionalidad, estado parental, estado personal o social, afiliación política, raza, religión y creencias, sexo/género, orientación o expresión sexual, color de piel o cualquier otra característica protegida por la ley aplicable.

Marsh McLennan está comprometida con el trabajo híbrido, que incluye la flexibilidad de trabajar de forma remota y la colaboración, las conexiones y los beneficios del desarrollo profesional de trabajar juntos en la oficina. Se es