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Bilingual Customer Service Representative
MX-DF-Mexico DF
**Description**:
At Percepta, we bring first-class service across each market we support. As a **Bilingual Customer Service Representative (English/Spanish) **working on-site in **Mexico City**, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
**What You’ll Be Doing**
In this role, you will work to assist customers with updating, modifying, or creating new car rental reservations. You will also resolve customer requests or issues via phone.
**During a Typical Day, You’ll**
- Answer incoming communications from customers
- Connect and resolve issues with customers using excellent verbal communication
- Get in contact with different people and departments to ensure correct follow-up
- Take inbound phone calls and follow up on outbound cases according to operational needs
**What You Bring to the Role**
- High school diploma
- At least one (1) year of technical support, troubleshooting or customer service experience.
- Fluent in both Spanish and English (written and verbal)
- Excellent communication skills
- Problem-solving skills
- Attention to detail
- Ability to actively listen
- Organizational skills
- Computer skills
**What You Can Expect**
- Starting pay rate of $95 MXN per hour
- Loyalty Bonus (as of the second year worked)
- 12 days of vacation
- Vacation Bonus (25% - 1st year; 50% - successive years)
- Christmas Bonus (15 days)
- Restaurant Card (after 90 days of employment)
- Life Insurance (24 months of salary)
- Training and Development opportunities (Percepta College)
- Award-winning Employee Reward Program (Perci Perks
- Employee Referral Program ($10,000 MXN after 90 days of employment)
- Employee Discount
**A Bit More About Your Role**
- Address: Avenida de la República 43, 06030, Ciudad de México, CDMX
- Monday through Friday
**About Percepta**
Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our values are the heartbeat of our organization, and we live, breathe, and play by them every day. As a Percepta team member, you can expect:
- **Culture of Service** - to be treated like you are the customer from day one
- **Teamwork**- belonging to a supportive family team environment that encourages growth, fosters trust and open communication and acknowledges the value of your contributions
- **Respect**- a team that is accountable, dependable, and gives you their full attention
- **Proactive**- to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization
- **Career Growth** - lots of learning opportunities for aspiring minds
- **Diversity** - be a part of our growing diverse and community-minded organization that is all about having fun
- **Competitive Compensation** - we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness
**#LI-Onsite
