Sr. Risk Management Analyst

Company Description

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

**You're** an Individual. **We're** the team for you. **Together**, let's transform the way the world pays.

**Job Description**:
ABOUT MANAGED RISK

The mission of the Managed Risk Services (MRS) organization is to be the unrivaled advisor for global payment fraud management, and our vision is to be the most valuable partner in lasting client relationships.

We strive to maintain unrivaled relationships with the merchants, partners, and financial institutions (FIs) that we interact with on a daily basis. MRS is a necessary extension of our clients’ teams that allows them to reach their full potential. In risk management, our people are the differentiator. We are passionate about the continued success of our customers and take pride in their accomplishments as a team. We have a collaborative and supportive culture that keeps everyone motivated.

SR. RISK MANAGEMENT ANALYST

**Job Description**:
The Sr. Risk Management Analyst will help Visa and Cybersource clients manage the risk of taking payments (predominantly credit and debit card) online. This will include analyzing order data to identify emerging fraud trends, developing strategies to mitigate these trends, and working closely with Cybersource clients to implement these strategies using a combination of Visa, Cybersource, and industry tools.

Essential Functions
- Work with 12-15 different ecommerce merchants to help them manage Cybersource risk management products to prevent online card fraud.
- Take a proactive approach to staying up-to-date with product developments by monitoring code release notes and knowledge sharing within the team.
- Analyze transaction data with a view to optimizing risk management strategies for clients.
- Produce regular, detailed reports that clearly explain to clients the performance of current risk management strategies, and if appropriate, how these can be improved.
- Maintain a detailed knowledge of industry best practices and emerging trends and technologies within payment risk management.
- Deliver occasional training sessions to clients on the use of Cybersource risk products. This may be done over the phone or involve giving presentations, product demonstrations, or whiteboard sessions.
- Independent decision making required on daily basis.
- Required to interpret and analyze complex transaction data and identify patterns and trends, and make independent decisions on fraud screening configuration for merchants based on this work.
- Must be keenly aware of the responsibility involved in such a position, given that their recommendations for fraud screening configuration changes will affect which transactions are accepted or rejected by the ecommerce merchant.
- Occasional to frequent travel required for onsite training, assistance with implementations or periodic business review presentations.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

**Qualifications**:
Basic Qualifications and Competencies
- Education and Experience

o4 years of work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD).
- Communication and Presentation Skills

oCommunicates in a clear, concise, and relevant manner. Demonstrates agility in style as appropriate. Delivers high quality, engaging verbal and written communications that are results-oriented with relevant content. Customizes approach based on audience and direction of discussion. Communicates consistently with internal partners. Is aware of body language, timing, and pace. Understands how to provide detail at an executive level.
- Consulting Expertise
- Analysis

oUses data to balance client goals, optimize strategies, and increase client acceptance. Effectively analyzes payment and fraud data to identify anomalies and make meaningful recommendations to enhance performance. Uses a proactive approach to optimize clients’ strategies by leveraging both positive and negative data. Has experience working with multiple reporting tools (e.g. Microsoft Excel and other Office suite products, Salesforce/Tableau, Microsoft Power BI, etc.). Leads various analysis initiatives. Contributes to the continual enhancement of analytical tools.
- Industry Knowledge