Senior Analyst, Settlements Investigation

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Senior Analyst, Settlements Investigation - Mexico City

Overview:
The Treasury Center of Excellence was established in 2021 as an operational Hub focusing on the support of the following business lines within Mastercard: Settlement Services, Customer Risk Management, and Corporate Treasury.

To strengthen our Payments Assurance Team, we are looking for new Team Member who will support our daily tasks. The Senior Analyst will be responsible for monitoring incoming and outgoing payments and FX trades in real time to ensure proper maintaining of Mastercard settlement obligations to our acquirers.

Since the liquidity management is a crucial piece of what you will be doing on daily basis you will also proactively work hand in hand with many Treasury Operation Teams as well as Settlement Collection, Accounting, Billing and Risk Teams ensuring timely and accurate processing of cash transactions, as well as the accurate recording and reconciliation of transactions in financial systems.

We are not a direct customer facing team; however, we support MasterCard Account Management Teams to ensure Mastercard customer’s settlement needs are properly and timely met.

Your Role
- Monitor real time payments in order to meet our MasterCard settlement obligations.
- Manage liquidity needs in multiple international currency accounts and collection of member payables
- Liaise with internal stakeholders to provide viable solutions to customer’s payment issues
- Monthly Settlement Assessments Billing Maintenance
- Utilize banking tools, reports, and financial systems to investigate cash discrepancies.
- Manage and resolving situations within established guidelines like escalations or more complex investigations.
- Facilitate effective and prompt communication with internal departments and external clients if needed.
- Contribute to problem solving and process improvement sessions.
- Improve cash collections and minimizing credit risk by raising gaps in working methods, participating, coordinating and leading and project and initiatives;
- Identify trends and patterns in receivables accounts as well as understanding of customer needs and behaviors;
All about you:
Education & Technical experience
- Bachelor’s in finance or similar field or equivalent work experience required
- Extra Development completed courses or Certificates are a plus.
- Strong technical skills and experience with Microsoft Office suite required.
- Experience in Microsoft Access, Alteryx, Excel Macros, Power BI and Automate are a plus.

Experience
- Previous experience in Treasury and/or Card Payment industry is an asset.
- Firm testable understanding of global payment network SWIFT, SEPA and others
- Demonstrated attitude for performing operational activities and customer service responsibilities under time pressure with a high degree of accuracy and strong attention to details;
- Strong analytical thinking, problem solving and investigative skills with proven ability to recommend ways to enhance operational efficiencies and analytical work; skills (gather and analyze information, curiosity etc)
- Strong interpersonal skills and ability to interact and collaborate effectively with team members, peers, senior management as well as external and internal partners;
- Previous experience with projects is an asset.
- Excellent command of spoken and written English
- Genuine team player

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;- Ensure the confidentiality and integrity of the information being accessed;- Report any suspected information security violation or breach, and- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.