IT & Systems Support Sr. Representative Lao Service

Why GMF?:
GM Financial International Operations conducts business in Latin America and China. International Operations offers a wide range of wholesale and retail automotive financing products to dealers and their customers. The strength of the international business lies in its ability to tailor its products to meet unique dealer needs, consumer preferences and national requirements in local markets. Latin American country operations include Brazil, Chile, Colombia, Mexico, and Peru.

About the role:
The
**IT & Systems Support Sr. Representative** for LAO Service Center will be responsible for being the liaison between LAO SC, the business and vendor IT. The position is responsible of managing LAO SC´s system projects, changes and modifications, as well as IT related matters such as user control, permissions & systems accesses. It is also responsible to follow up and communicate vendor or GMF’s system issues impacting LAO SC, as well as maintaining registration, storage and destruction of digital records.

LAO Service Center is a strategic regional center that provides Collections, Customer Service, Back Office, Consumer Credit, among other services for GMF in the region.

What you need:

- Bachelor’s degree, preferably, but not limited to IT, Computer Science, business administration.
- +2 years of experience working in an IT support role.
- Languages required: Spanish & English.
- MS Office - intermediate (Word, Excel, Power Point, Outlook).
- Proficient relationship management and interpersonal skills.
- Strong risk management, control, compliance and security environment mindset.
- Excellent organization skills.
- Results oriented.
- Able to adapt to new business requirements in a fast phased environment.

What you will be doing:

- Manage identification, tracking, solution & action plans for IT issues from the Vendor and/or GMF impacting LAO SC.
- Coordinate activities performed by the Vendor and GMF in the Servicing Center related to Telecommunications and IT developments, and ensure system implementations and changes don’t impact LAO SC operation.
- Ensure process & procedures are being executed timely and accurately regarding new and terminated users at the Servicing Center, as well as correct accesses according to vendor’s agents activities.
- Maintain the record of the registration, storage and destruction of digital records containing the recordings of the activities performed by the vendor.
- Participate in the evaluation of the Business Continuity Plan.

What we offer:
At GM Financial we want you to be the most authentic version of yourself. We take care of your work-life balance by programming
**wellness** and
**integration activities**, where you will strengthen your relationships with peers and contribute towards the development and wellbeing of your
**community**, while providing you with a competitive
**salary and benefits**.

Some of our global benefits include Extended Maternity & Paternity Leaves, Personal Days & Community Investment hours.

Mexico: Additional benefits include Medical Plans, Profit Sharing, Life Insurance, Savings Fund & Pension Plan and others.

**#LI-MON**

Disclaimer: Mexico - GM Financial is an Equal Opportunity Employer and is committed to diversity and inclusion at every level of our organization. We do not discriminate against any applicant or employee based on race, color, age, gender, marital status, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other that undermines human dignity and aims to nullify or impair people´s rights and freedoms.