Lead Engineer, B2B Commerce Technology

**Company Description**
Balsam Brands is a global, eCommerce retailer with roots in seasonal, Christmas, and home décor. We are thrilled to extend our reach into Mexico City, bringing the magic of the holidays to a vibrant new location. Your role will be pivotal in shaping the future and trajectory of our company right here in Mexico City

**Why Balsam Brands?** At Balsam Brands, we're not just a company. Our people-first approach means that you're not just an employee; you're a valued member of a community that values relationship building, authenticity, and doing the right thing. We've been sharing joy across the globe, with growing teams in Boise, ID, Redwood City, CA, Dublin, IE, and Manila, PH. Now, we're excited to welcome talent from the heart of Mexico City, MX

**Our Mission: Create Joy Together. **Join us in empowering our team and partners to love what they do. At Balsam Brands, we're about more than just the products we sell; we're about creating experiences that inspire meaningful moments with family and friends. Your work will contribute to our larger mission of giving back to our families and communities in impactful ways.

When you join Balsam Brands in Mexico City, you're not just joining a company; you're joining a culture of caring and interesting people doing challenging work to grow together to delight our customers. Together, we're building a workplace where everyone feels welcome, supported, and encouraged to bring their best selves to work every day.

As the Lead Engineer of B2B Technology at Balsam Brands, you will play a pivotal role in both operational management and strategic development within our B2B Technology team. This role requires deep technical expertise and visionary leadership, with a strong focus on leveraging advanced technologies including Shopify Plus, Gladly, TypeScript, Node.js, AWS, and serverless frameworks. Your primary mission will be to enhance our e-commerce capabilities and support our objective of creating joy together.

This full-time position reports to the Director of Enterprise Technology and has been categorized as a teleworker position. Teleworkers do not have a permanent corporate office workplace and, instead, work from home. It is required for teleworkers to reside in the metropolitan Mexico City area, as we will require attendance for occasional in-person events. To ensure sufficient overlap with functional and cross-functional team members globally, some flexibility with this role's regular work schedule will be required. Most of our teams have overlap with early morning and/or early evening PST. Specific scheduling needs for this role will be discussed in the initial interview._ _

**What you’ll do**:

- Platform Development: Lead the development and optimization of our B2B commerce platform, focusing on crafting and customizing the Shopify Plus frontend. Utilize the advanced features and APIs of Shopify Plus to ensure seamless integration with our existing Order Management System (OMS), thereby creating a robust and cohesive e-commerce environment
- Software Integration: Oversee the integration and effective deployment of the customer support software, Gladly, to enhance customer interaction and service
- Team Leadership: Mentor and guide a team of developers and IT professionals, ensuring project success and promoting a collaborative work environment
- Cross-functional Collaboration: Collaborate with various teams to align technology solutions with business strategies, improving overall operational efficiency and effectiveness
- Backend Solutions: Develop robust backend solutions using TypeScript, Node.js, and AWS, including the deployment of serverless architectures to ensure scalability and security
- Continuous Improvement: Drive initiatives to adopt new technologies and methodologies to keep the company at the forefront of the industry
- Documentation: Maintain comprehensive documentation of all processes, systems, and configurations
- Compliance: Ensure compliance with data security and privacy regulations

**What you bring to the table**:

- Fluent in English, both written and verbal
- Over 8 years of professional experience, including more than 5 years in the e-commerce sector
- Bachelor’s degree in computer science, MIS, or related field; or equivalent experience
- Proven experience leading technology teams and projects in a B2B commerce environment
- Strong technical proficiency with Shopify and Gladly platforms
- Extensive experience in backend development with languages such as TypeScript and Python
- Solid understanding and experience with AWS cloud services
- Excellent leadership and team management skills
- Strong problem-solving capabilities and the ability to manage multiple projects simultaneously
- A Shopify certification is desirable
- Experience in Agile methodologies and project management tools
- Knowledge of data security protocols and GDPR compliance

**Benefits Offered**:

- Competitive compensation; salary is