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Technical Customer Success Advisor

hace 3 semanas

Puebla, México ExactlyIT A tiempo completo

**_Puebla_**_, _**_Mexico_**_ _**

**Main Purpose of the Role**

We are seeking a Technical Customer Success Advisor to join our elite Concierge Services team supporting strategic and high-value managed clients. This role combines business acumen, technical depth, and data-driven insight to help customers realize measurable outcomes from their technology investments.

**Qualification**

  • 5+ years in Technical Account Management, Consultancy, Service Delivery, or Customer Success Management.
  • Strong understanding of ITSM, Cloud Infrastructure, Networking, Security, and Automation frameworks.
  • Experience interpreting market research (Gartner, IDS, Forrester) into customer-specific strategies.
  • Proficiency in data analytics tools and dashboards.
  • Familiar with SLA management, governance, and ITIL processes.
  • Excellent communication, executive presentation, and stakeholder management skills.

**Preferred Background**

  • Bachelor’s degree in IT, Business, or related discipline.
  • ITIL, PMP, or Technical Certification preferred.
  • Prior experience in Managed Services, SaaS Operations, or Enterprise Service Management consulting

**Success Characteristics**

  • Analytical thinker | Strategic storyteller | Technically fluent | Data-drive communicator | Influencer | Trusted Advisor

**Benefits**

Medical, Dental, and Life Insurance. Savings Fund, Vacations Bonus, Christmas Bonus, Grocery Bonus, Annual Bonus.

**PTOs**

Vacation Days.

***Save on commute**

Paid office parking.

***Discount Programs**

Medical-related discounts.

**Prime location**

In the heart of Puebla, with views of Popocatepetl volcano, restaurants, and amenities close by.

**Sponsored Events**

Team social events and Christmas Dinner.

**Sport Activity**

Join your colleagues in various sports activities in the area.

**Eat & Drink**

Enjoy a kitchen stocked with drinks, coffee, and snacks.