Helpdesk IT Technician Level 1

**Job responsibilities**:- Person responsible for working on all tickets Level 2, Level 1 and if necessary, Level 0 assigned to them. If the technician is unable to resolve the issue assigned to them, they must escalate the issue to a higher level of support and continually following up until issue resolution.- New Hire ticket resolution, Separations, and...

As IT Technician Dispatch role, the main activities are **resolve entry level tickets, classify, and assign them, answer calls from users and route the ticket to the proper areas.****Job responsibilities and functions**- Route tickets to the proper areas and techs.- Answer incoming calls from users.- Resolve basic tickets- Document and update the proper...

As IT Technician Dispatch role, the main activities are **resolve entry level tickets, classify, and assign them, answer calls from users and route the ticket to the proper areas.** **Job responsibilities and functions** - Route tickets to the proper areas and techs. - Answer incoming calls from users. - Resolve basic tickets - Document and update the...

Como Técnico en Soporte de IT/Helpdesk de Enteracloud, estarás encargado de dar soporte técnico a nuestros clientes (Tier 1 Level) de Estados Unidos y Canadá, tanto por teléfono como por correo electrónico.En esta posición, tendrás la oportunidad de interactuar directamente con desarrolladores, ingenieros de nível 2 y 3, clientes y trabajar con...

Are you Looking for a jumpstart in the IT Help Desk, Our IT team is looking for you!Mission StatementTo solve an incident within the agreed time schedule in our SLA. The aim is the fast recovery of the IT service, where necessary with the aid of a workaround. We strive to combine both customer service and technical expertise to ensure the best possible...

Job InformationDepartment NameINFORMATION TECHNOLOGYJob TypeFull timeIndustryTechnologyService Now TicketINC1400055ModalityOn SiteWork Experience1-3 yearsAssigned Recruiter ContactDate Opened11/12/2025CityTijuanaState/ProvinceBaja CaliforniaCountryMexicoZip/Postal Code22010Job DescriptionIT Helpdesk acts as the first responder for our end users who need...

Are you Looking for a jumpstart in the IT Help Desk, Our IT team is looking for you! Mission Statement To solve an incident within the agreed time schedule in our SLA. The aim is the fast recovery of the IT service, where necessary with the aid of a workaround. We strive to combine both customer service and technical expertise to ensure the best possible...

El equipo de IT Helpdesk se encarga de proporcionar soporte técnico Tier 1 a nuestros clientes por medio de diversos canales, como llamadas y correos electrónicos.Las principales actividades de un IT Helpdesk Specialist son:- Ser el primer punto de contacto de los clientes que necesiten asistencia técnica en relación a sus dispositivos, equipos,...

El equipo de IT Helpdesk se encarga de proporcionar soporte técnico Tier 1 a nuestros clientes por medio de diversos canales, como llamadas y correos electrónicos.Las principales actividades de un IT Helpdesk Specialist son:- Ser el primer punto de contacto de los clientes que necesiten asistencia técnica en relación a sus dispositivos, equipos,...

**RESPONSIBILITIES**:Tracks all Help Desk requests through to completion.Maintains current status of, and updates information in regards to support tickets within the Help Desk tracking system.Maintain communication to end-user on all support tickets until the problem is resolved and the support ticket is closed.Insures that the IT Operations Manager is kept...