Customer Operations Specialist

hace 2 semanas

Ciudad Juarez, México Integer A tiempo completo

By living according to a common set of values, we create a culture that unifies, embraces the uniqueness we all bring to the company, and positions Integer for long-term success.

At Integer, our values are embedded in everything we do.

Customer

We focus on our customers’ success

Innovation

We create better solutions

Collaboration

We create success together

Inclusion

We always interact with others respectfully

Candor

We are open and honest with one another

Integrity

We do the right things and do things right

This position will be technically knowledgeable of the site’s products, services and local processes and be able to use that understanding to provide solutions to customer requirements. This position will ensure advocacy for the customer and work closely with Operations, Planning, Engineering, Quality, Technical Solutions, Customer Solutions and Sales to provide solutions that fulfill our customers’ needs with speed, accuracy, and exceptional communication. This position will be responsible for executing the quoting, order, and configuration engineering processes at the facility. This position may interact directly with “factory direct” customers as appropriate.

Partner with Customers, Sales and Customer Service organizations to meet customer requirements and grow sales.

1) Develop and foster customer relationships by working directly with Factory Direct customers and partnering with Sales and Customer Service for Strategic and Multi-Site customers.

2) Communicate with customers and other Accellent functions (Sales, Customer Service, Technical Solutions) to fully understand customer requirements.

3) Respond to requests with prompt, meaningful answers and input when working with customers and other Accellent functions.

4) Ensure that all customer contractual obligations are implemented and maintained as required.

5) In relation to Corporate/Multi-Site Customers:

- Provide information to Sales/CSR team as needed to grow sales and meet customer requirements.
- Provide input for Quarterly Business Reviews and participate as required.
- Provide information and input to the annual and monthly forecasting process, including reconciliation to the monthly facility forecast.

6) In relation to Factory Direct Customers:

- Work directly with Factory Direct customers to meet customer needs, develop relationships and support sales growth.
- Communicate with Customer Operations at other facilities as needed to facilitate cross-facility sales opportunities.
- Provide input to forecasting process for Factory Direct Customers

Execute Customer Operations processes accurately and within established timeframes

1) Order Entry/Confirmation

2) Change order and expedite request

3) Quoting

4) Configuration Engineering

5) Perform all Customer Operations processes and procedures as documented

**Requirements**:

- Bachelor's degree
- Fully bilingual English/Spanish
- +4 years experience on related field
- Availability
- Travel documents in order

U.S. Applicants: EOE/AA Disability/Veteran

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