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**Company**: Qualcomm Intl Inc., Mexico Branch Office **Job Area**: Human Resources Group, Human Resources Group > HR Shared Services **General Summary**: As a member of Qualcomm’s HR Shared Services team, you will thrive in a dynamic contact center environment, dedicated to addressing and resolving HR inquiries from employees, managers, and fellow HR team members. In this role, you will provide essential support for global HR policies, programs, processes, and human capital tools. Preferred Qualifications: - Bachelor's degree in Business Administration/Management, Human Resources, or related field. - 1+ year of HR Shared Services or Human Resources work experience. Principal Duties and Responsibilities: - Documents accurate case notes for straightforward inquiries following each phone call, webportal chat, or online employee case submission; opens case management tickets for any unresolved issues and refers case to the appropriate expert for problem resolution. - Uses FAQs, scripts, and applies basic HR knowledge to assist employees at all levels; searches HR webportal and knowledge base system for relevant information to provide answers to employee questions. - Assists customers with any problems encountered while using HR self-service tools for employee transactions (e.g., data changes, onboarding, separations, benefits administration, performance management, compensation, job postings, etc.); displays candor, respect, and fairness. - Answers basic inquiries for industry leading Human Capital Management Tools such as Workday modules, ServiceNow, Bswift, Eightfold, etc. Level of Responsibility: - Works under supervision. - Decision-making affects direct area of work and/or work group. - Requires verbal and written communication skills to convey information. May require basic negotiation, influence, tact, etc. - Tasks require multiple steps which can be performed in various orders; some planning, problem-solving, and prioritization must occur to complete the tasks effectively. **Minimum Qualifications**: - Bachelor's degree. OR Associate's degree and 2+ years of Human Resources work experience. OR High School Diploma or equivalent and 4+ years of Human Resources work experience. **HR Shared Services Specialist, Associate** Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. If you would like more information about this role, please contact Qualcomm Careers.
