Lead, Site Reliability Engineer

hace 2 semanas

Ciudad de México Royal Caribbean Group A tiempo completo

**Journey with us** Combine your career goals and sense of adventure by joining our incredible team of employees at **Royal Caribbean Group** We are proud to offer a competitive compensation and benefits package and excellent career development opportunities each offering unique ways to explore the world

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations and the best people Together we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests

Royal Caribbean Group’s **Global eCommerce**has an exciting career opportunity for a full time** Lead Site Reliability Engineer**reporting to the **Sr Manager Site Reliability Engineer**

**This position will work on-site in** Mexico City**

**Position Summary**:
**Essential Duties and Responsibilities**:
**Critical Incident Support**
- Review ticket analysis and approve closure of tickets/incidents
- Understands architecture of Royal website and escalates incidents as needed to the appropriate team for further triage Synthesizes and communicates incident details to the production team stakeholders
- including executive level stakeholders
- Review postmortem / RCA document and follow up

**Monitor and Optimize Systems**
- Builds case for prioritizing bug and enhancement tickets
- Create reports on new deployment build performance for product teams to ensure quality

**Ensure System Reliability and Performance**
- Adjust health thresholds and other monitoring settings based on historical performance
- Creates and maintains performance dashboards used by support and product teams Maintains alerting communication
- and documentation tool chain to ensure it is up to date and efficient

**Collaboration with Cross-Functional Teams**
Establish and maintain clear communication channels (eg Slack
- Teams) with the scrum and marketing teams

Ensure all team members are informed about relevant updates and changes that may affect the website

**Qualifications Knowledge and Skills**:
**Experience**
- **Minimum Years of Experience**: 10+ years in Site Reliability Engineering (SRE) DevOps or a related IT operations role
- **Management Experience**: At least 3 years of experience managing teams and collaborating with external service providers

**Skills and Abilities**
- **Technical Expertise**:
Proficiency in cloud platforms such as AWS
- AWS Elastic Beanstalk Understanding of API design principles: REST SOAP
- Graph Advanced knowledge of monitoring and logging tools (AppDynamics
- DataDog Splunk New Relic
- etc)
- **Problem-Solving Skills**:

- Strong analytical and troubleshooting skills to diagnose and resolve complex
- production issues swiftly
- Ability to develop and implement effective incident response plans
- **Communication and Collaboration**:

- Excellent written and verbal communication skills for effective interaction with cross
- functional teams and documentation Ability to collaborate with Development QA IT
- and external managed service providers to ensure seamless operations**Education**
- **Bachelor’s Degree**: In Computer Science Information Technology Engineering or a related field

**Certifications**
- **Preferred Certifications**:

- Any monitoring and alerting tools equivalent to certification
- Any certification or equivalent knowledge of IT service management

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