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Regional Account Mgr

hace 3 semanas

Nuevo León, México Allianz Trade A tiempo completo

**Role**:

- As Program Manager : Responsible for the overall strategic steering and coordination of World Programs, as well as customer relationship management for the Program.
- As Managing Insurer : Manage the relationship and commercial activity for a portfolio of clients where another MNC team provides the strategic lead.

Feel free to reach out for any further detail.

**Challenges**:

- Deliver, through an excellent organization of the customer relationship and first class execution, long-term profitability, high customer satisfaction rating (NPS) translated into high retention performance.
- Identify new cross and up selling business opportunities, build and execute plans to convert these opportunities.
- Support the transition to One MNC (BT) in the Region.

**Main tasks**:
Under the guidance and reporting to MNC Regional Account Director.

Reach targets of portfolio growth and quality.

As Program Manager
- Ensure proper implementation of programs by taking an active role and ownership in the deal teams and co-ordination of MNC teams both domestically and overseas.

- Secure Renewal by delivering the correct balance of customer need with MNC business targets and metrics, identify cross
- and up-selling opportunities, ensure proper pricing and propose consistent terms and conditions during renewal, according to Cuw authority rules and guidelines.
- Perform Amendment on existing programs/policies by handling and understanding issues in an international framework, ensuring the ongoing integrity of the program and delivery of client needs.
- Review and analyze and implement transfers requests from EHBUs to MNC.

As Managing Insurer
- Responsible for implementing and issuing the policy at local level.
- Train and assist local client during the policy life cycle, render service for the local customer or broker within the execution framework of the MA

- Report to Program Account Director on performance of managed policies, in terms of risk acceptance and LR, and raising of mid
- term amendment requests.

Take personal responsibility for the implementation of group-wide quality of service standards.
- Service customers based on guidelines.
- Comply with account management standards in regards to MNC processes, business rules and systems.
- Interact and coordinate closely with other core functions (i.e., Credit, Claims, Contract Management) in order to propose a broad customer centric service, as well as other MNC Account Mgt Teams and MNC Central Team.

As Program Manager
- Be the main contact person with the Broker and client program management teams.

As Managing Insurer
- Interact with broker and client as directed by Program Manager.

**Typical Functional Skills / Experiences**
- Advanced ability to manage and co-ordinate large international and remote teams to achieve objectives.
- Advanced knowledge of the credit insurance industry, products and regulations.
- Expert ability to manage clients and portfolios of account (programs) on a global basis to deliver best in class customer service.
- Advanced ability to work to strategy guidelines to successfully achieve portfolio renewal.
- Advanced ability to up and cross sell products during customer interactions to achieve growth targets.
- Competent ability to build extensive networks with close contacts to market players and opinion leaders.
- Competent knowledge of claims methodologies and the impact of policy conditions.
- Expert ability to negotiate with customers in order to achieve results.
- Competent ability to operate in a matrix structure.
- Competent knowledge of basic IT systems (eg. MS Word, Excel) and ability to learn new systems - Excel and Powerpoint skills need to be very good.
- Advanced knowledge of written and spoken English.