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Helpdesk Specialist
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We are currently seeking a Helpdesk Specialist to join our team in Guadalajara, Jalisco, Mexico.
NTT DATA, Inc. currently seeks a Help Desk Specialist - Full Time - to join our team in Mexico
**Location: Fully remote.**
**Requirements**:
- Availability to work 45 hours per week
- Interest in working at any shift (rotational shifts, morning, afternoon and night)
- **Advanced English (B2 as minimum)**
- **Advanced German (C2 as minimum, preferred native)**:
- Looking to work in IT Environment
- 6 months of experience in Customer Service
**We Offer**:
- Competitive salary
- Grocery Tickets - 12% of base salary
- Saving Founds - 13% of base salary
- 30 days of christmas bonus
- 10 days of vacations
- 50% Vacation bonus
- 5 personal days per year
- Medical insurance (You and your family)
- Life insurance
- Dental Insurance(You and your family)
- Discounts with selected Optics
- Opportunity to grow in the company
**Activities**
- General L1 support for hardware and MS Office packages
- Answer technical support calls providing and escalating to other support groups
- Document troubleshooting steps and detailed description of the customer incidents and requests
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures
LI-LATAM
**NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.
