Customer Experience

hace 2 días

Zapopan, México Sunwise Energy A tiempo completo

We are seeking a dedicated and passionate individual to join our team as a Customer Experience Specialist. In this role, you will be responsible for ensuring a positive and seamless experience for our customers at every touchpoint. Your primary goal is to enhance customer satisfaction, loyalty, and retention by addressing inquiries, resolving issues, and fostering positive relationships.

**Qualifications**:

- Previous experience in a customer service or customer experience role.
- Excellent communication skills, both written and verbal.
- Strong problem-solving and decision-making abilities.
- Empathy and a customer-centric mindset.
- Ability to work in a fast-paced environment.
- Familiarity with customer relationship management (CRM) tools is a plus.
- Time Management
- Bachelor’s degree in business, marketing, communications, or a related field is preferred.
- Hubspot Knowledge is a plus

**Responsibilities**:

- Provide accurate and timely information to customers, addressing their needs and concerns effectively.
- Strive to exceed customer expectations and create memorable experiences.
- Issue Resolution or complaints promptly and professionally.
- Collaborate with other departments to ensure quick and effective resolution of customer problems.
- Document and track customer interactions and resolutions.
- Develop and maintain a deep understanding of our products/services to provide knowledgeable assistance to customers.
- Keep abreast of product updates, promotions, and industry trends.
- Gather and analyze customer feedback to identify areas for improvement.
- Work closely with cross-functional teams to implement changes based on customer insights.
- Build and maintain strong, positive relationships with customers.
- Identify opportunities to upsell or cross-sell additional products/services based on customer needs.
- Collaborate with internal teams to enhance existing processes and workflows to improve the overall customer experience.
- Propose and implement initiatives to streamline customer support operations.

**Additional information**:

- Monday to Friday 7:00 am to 4:00 pm
- Zona de trabajo: Juan palomar y Naciones Unidas

Tipo de puesto: Tiempo completo

Salario: $9,500.00 - $10,000.00 al mes

Horario:

- Lunes a viernes
- Turno de 8 horas

Prestaciones:

- Aumentos salariales
- Estacionamiento gratuito
- Opción a contrato indefinido
- Seguro de gastos médicos mayores
- Seguro dental

Lugar de trabajo: Empleo presencial

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