Bilingual Sr. Customer Experience Specialist

hace 2 semanas

Zapopan, México Nielsen A tiempo completo

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

As a Bilingual Call Center Customer Specialist at Nielsen, you'll play a vital role in shaping the future of media measurement. You'll be the face of Nielsen, interacting with and supporting our valued panel families.

This role will require a combination of in office and remote work. The majority of the time, you will be required to work in Office.

**Responsibilities**:

- Cultivate and maintain strong relationships with Nielsen panel families.
- Conduct engaging phone interviews to verify eligibility and ensure seamless onboarding.
- Guide households on proper equipment installation and maintenance, troubleshooting technical issues remotely.
- Collect accurate device information and ensure data collection integrity.
- Exceed performance goals related to sample quality and customer satisfaction.

**What You'll Bring**:

- Fluency in both English and Spanish (written and verbal) required.
- Excellent communication, negotiation, and customer service skills.
- Prior sales experience is a significant plus.
- Strong proficiency in computer skills (iOS, Windows, Google Applications), software systems, and basic networking concepts (WiFi).
- Exceptional organizational and time management abilities with a proven ability to prioritize tasks.
- High school diploma or equivalent work experience.

**What We Offer**:

- Competitive Base Salary
- Above-the-law Benefits featuring medical insurance, life insurance, food vouchers, 30 days of Christmas bonus, among others.
- Flexible Schedules (In-Office): We offer a variety of shift options to accommodate diverse needs, while working from our modern office. Exact shift details will be discussed during the interview process.

  • Customer Experience Specialist

    hace 3 semanas

    Zapopan, México Sunwise Energy A tiempo completo

    **Sunwise Energy **is a premiere **Solar **Installation and Smart Home service provider offering turnkey renewable energy solutions to its clients. We integrate all the aspects of solar sales and installations in-house to provide and guarantee our customers the best quality of service and maintenance.**Join us!****Primary Responsabilities**- Respond promptly...

  • Bilingual Customer Service Representative

    hace 4 semanas

    Zapopan, México CS Enterprises at ConnectNet A tiempo completo

    **Vacante para la empresa CS Enterprises at ConnectNet en Zapopan, Jalisco**:**Bilingual Customer Service Agent - No Prior Experience Required**Job Summary: As a Bilingual Customer Service Agent, you will be the vital link between the company and Spanish and English-speaking customers, providing effective solutions and an exceptional experience.**_Key...

  • Customer Experience

    hace 3 semanas

    Zapopan, México Sunwise Energy A tiempo completo

    We are seeking a dedicated and passionate individual to join our team as a Customer Experience Specialist. In this role, you will be responsible for ensuring a positive and seamless experience for our customers at every touchpoint. Your primary goal is to enhance customer satisfaction, loyalty, and retention by addressing inquiries, resolving issues, and...

  • Customer Experience

    hace 6 días

    Zapopan, México Sunwise Energy A tiempo completo

    We are seeking a dedicated and passionate individual to join our team as a Customer Experience Specialist. In this role, you will be responsible for ensuring a positive and seamless experience for our customers at every touchpoint. Your primary goal is to enhance customer satisfaction, loyalty, and retention by addressing inquiries, resolving issues, and...

  • Customer Experience

    hace 6 días

    Zapopan, México Sunwise Energy A tiempo completo

    We are seeking a dedicated and passionate individual to join our team as a Customer Experience Specialist. In this role, you will be responsible for ensuring a positive and seamless experience for our customers at every touchpoint. Your primary goal is to enhance customer satisfaction, loyalty, and retention by addressing inquiries, resolving issues, and...

  • Bilingual Collections Specialist

    hace 2 semanas

    Zapopan, México Farmer & Wright, PLLC A tiempo completo

    **Join Our Team as a Bilingual Collections Specialist at Farmer & Wright!** - ** Resume in English** (any other languages will be immediately dismissed) - Applicant must **live in Jalisco, Mexico**. - Experience in a similar position is a must. - Work 100% office-based, not remote or flex. **If you comply with ALL of these prior mandatory requirements,...

  • Customer Experience Specialist

    hace 4 semanas

    Zapopan, México Sunwise Energy A tiempo completo

    **Sunwise Energy **is a premiere **Solar **Installation and Smart Home service provider offering turnkey renewable energy solutions to its clients. We integrate all the aspects of solar sales and installations in-house to provide and guarantee our customers the best quality of service and maintenance.A career at **Sunwise **opens countless opportunities for...

  • Customer Experience Specialist

    hace 49 minutos

    Zapopan, México Sunwise Energy A tiempo completo

    **Sunwise Energy **is a premiere **Solar **Installation and Smart Home service provider offering turnkey renewable energy solutions to its clients. We integrate all the aspects of solar sales and installations in-house to provide and guarantee our customers the best quality of service and maintenance. A career at **Sunwise **opens countless opportunities...

  • Bilingual Customer Service Representative Home

    hace 6 días

    Zapopan, México CS Enterprises at ConnectNet A tiempo completo

    **Vacante para la empresa CS Enterprises at ConnectNet en Zapopan, Jalisco**:**Bilingual Customer Service Agent (Hybrid: From Home And On Site) No Prior Experience Required**Job Summary: As a Bilingual Customer Service Agent, you will be the vital link between the company and Spanish and English-speaking customers, providing effective solutions and an...

  • Bilingual Customer Service Representative Home

    hace 6 días

    Zapopan, México CS Enterprises at ConnectNet A tiempo completo

    **Vacante para la empresa CS Enterprises at ConnectNet en Zapopan, Jalisco**: **Bilingual Customer Service Agent (Hybrid: From Home And On Site) No Prior Experience Required** Job Summary: As a Bilingual Customer Service Agent, you will be the vital link between the company and Spanish and English-speaking customers, providing effective solutions and an...