Flight Coordinator

hace 1 semana

Ciudad de México CDMX American Flight Support A tiempo completo

**Flight Coordinator**

**American Flight Support
- Mexico**
Av. Insurgentes Sur 863, Piso 7, Oficina 751,
Col del Valle Centro, Benito Juárez, 03840
Ciudad de México, CDMX

**Description**

The Customer Trip Coordinator is the primary point of contact between Flight Operations and the customer. The Coordinator has responsibility for managing customer aircraft in accordance with US-CFR Part 91 / 135 rules.

**Responsibilities**

Manage Incoming Requests: Receive, acknowledge, and initiate action on new client requests. Open trip files ensuring all necessary details are documented and accurate.

Route Coordination: Collaborate with Flight Planning to determine the optimal routing, verify routes, and plot them using company software.

Vendor and Service Coordination:
Submit requests for permits, PPRs, slots, ground handling, and fuel.

Coordinate with service providers to ensure client requirements are met, maintaining alignment with company standards and policies.

Vendor and Agent Selection: Ensure that all agents and vendors engaged are appropriate for the specific tasks and meet company guidelines.

Shift Handover Preparation: Draft and share detailed handover notes for seamless transitions between shifts, under guidance from operational management.

Flight Monitoring: Track live flights to ensure operations run smoothly, as effective monitoring is just as critical as initial planning.

Client Communication: Regularly update clients on the status of their requested services, approvals, and operational progress.

Flight Briefing: Prepare and provide clients with comprehensive final flight briefings, ensuring collaboration with the Flight Planning team as needed.

Compliance and Accuracy:
Process client requests while adhering to legal requirements and internal policies outlined in the company’s operational manuals.

Maintain accurate and concise records for invoicing and auditing purposes.

Stakeholder Coordination: Engage with Civil Aviation Authorities (CAAs), agents, ground handlers, FBOs, and third-party vendors to follow up on service arrangements, ensuring precision and attention to detail.

Professional Communication: Maintain clear, prompt, and professional communication with both internal teams and external partners throughout the operational process.

Optimize Systems and Tools: Leverage company systems and resources to access up-to-date information and enhance operational efficiency.

Operational Feasibility: Respond to client inquiries regarding operational feasibility, offering guidance based on company expertise.

Client-Centered Problem Solving: When requests cannot be met, explore all possible alternatives to deliver solutions that meet or exceed client expectations.

**Qualifications**:
FAA Dispatch License Preferred.

Prior aviation experience (pilot, dispatch, etc) Preferred.
- Technical knowledge of aircraft capabilities and limitations with regard to international and domestic regulations and restrictions.
- Technical knowledge of weather, flight planning, weight & balance, etc.
- Experience in aircraft performance, regulatory compliance, and international operations required.

Flexible schedule based on the needs of the customer required.

Proficient in the use of Microsoft Office products.

Strong customer service skills are required.

Strong written and verbal skills required.

Strong English language is a MUST.

All CV must be in English ONLY.

Pay: $15,000.00 - $20,000.00 per month

Work Location: In person

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