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Field Service Operations Specialist
hace 2 semanas
Location: CDMX
As the global leader in eye care, Alcon has built a rich history of providing innovative products to customers and patients all over the world. We’re extremely proud of our legacy and the significant way we’ve helped to shape the industry over the last 70 years, but we’re just getting started. Our relentless passion to eliminate unmet medical needs drives our pursuit to further advance eye health worldwide. We’re looking for exceptionally talented, driven people who want to make a difference. If you’d like to help us change the way the world sees, this is your chance to Be Brilliant
How You Will Make a Difference
Responsible to perform administrative task in the Technical Services Team, providing guidance for systems and processes in order to achieve quality compliance and operational excellence
ESSENTIAL FUNCTIONS
- Elaborate Service Contracts and gather internal approvals and signature and register the signed contracts in the required systems.
- Service billing.
- Manage company assets consistently with service objectives.
- Manage customer, installed products and contract information in ServiceMax.
- Review and validate case information to guarantee are correctly completed and documented before case closure.
- Provide system support to Field Engineers.
- Maintain Standard Operating Procedures (SOPs) updated and track that all required documentation is complaint to the procedures.
- Administrate critical information as Retrofits, field implementation completion reports, service requests and reports, calibration of the service equipment, RMAs, customer calls and all the technical service related documents in general.
- Manage the Preventive Maintenance plan, document it in the system and track compliance with Field Service Engineers.
- Manage the spare parts stock replenishment by analyzing field requirements, planning and ordering required spare parts.
- Responsible for system inventory accuracy and working with Warehouse to resolve issues related to spare parts shipments and returns.
- Managed used spare parts for local destruction or returned to ITC.
Elaborate operational reports as required.
What We Can Offer You- Opportunity to join growing, early-stage organization built within a mature, stable global company- Friendly working environment and a diverse and highly motivated team- Individual career development plan and possible career growth within newly created account- Truly international environment and daily interactions with colleagues and stakeholders from all over the world- Attractive benefits & compensation package- Flexible hours and remote work possibilities (min 3 days per week office-based)
Skills For Success
- Key Requirements/Minimum Requirements_- Education: Bachelor’s degree (Accounting, Administration or related)- Intermediate level of English- Advanced level of Excel- Experience working with SAP- Experience using Service Max- Experience administrating service operations
