IT Support Engineer
hace 1 día
AstraZeneca is a global, innovation-driven biopharmaceutical business that focuses on the discovery, development and commercialization of prescription medicines for some of the world's most serious diseases.
R&D IT is AZ’s global IT capability function supporting key science related business areas operating out of sites across the US, UK, Sweden, India & Mexico.
We have a varied range of data engineering projects which use the latest cloud and architectural best practices to deliver a broad range of data solutions for the business. For example, monitoring Patient Safety aspects of the COVID-19 Vaccine and providing Operational and Financial business intelligence on the latest drugs in the development pipeline.
The main responsibilities of the role are to:
- Support Integration Platforms, resolved platform and integration issues.
- Monitor production system to ensure it is operating in a manner consistent with Service Level Agreements (SLA’s)
- Take lead during remediation of priority incidents and update stakeholders and partners as appropriate in alignment in AstraZeneca priority communication process.
- Proactive in identifying areas for process improvement or finding opportunities for Automation.
- Liaise with multiple stake holders including users, infrastructure/middleware teams, 3rd party software vendors for resolving issues and potential process improvements
**Essential Experience**: (Must have skills)
Proficient in English
IT support
Intermediate Knowledge: Java,.NET or other programming language
Data Base, Oracle or SQL Server or any RDBMS
ITIL knowledge
MS Office Excel
Good service attitude
**Optional Experience: (Nice to have skills)**
Experience on Global Support
SNOW or other ticketing tool knowledge (Remedy, HPSM)
Reporting skills
Experience with technologies such as: JDBC, Data, REST, SOAP, Java, APIs, VMs, Perl, JSON, XML, XSD, RAML, OAS.
**Educational Qualifications**
- Engineering Degree / Masters in Computer Science
**OVERALL YEARS OF EXPERIENCE**: 3 to 5 Years in IT
**Personal Attributes**:
Keen to acquire new skills and work on new technology products
Clear and concise communicator, with very good written and verbal communication skills
Logical mind with keen analytical skills
Team player
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