Senior Cloud Platform Support Engineer

We are seeking a dedicated and experienced **Senior Cloud Platform Support Engineer** to join our team.

**Responsibilities**
- Collaborate with product teams to oversee Azure systems deployment, lifecycle maintenance, and capacity planning
- Handle the triage and resolution of service management system incidents and requests
- Tune agents and collectors for optimal system data manipulation
- Provide general customer support and occasional consultations with individuals across and outside of the team
- Manage Azure and AWS infrastructure, including check-in policies, installation, configuration, troubleshooting, and maintenance
- Develop scripts for automation and report generation using tools such as Terraform, Ansible, GIT, and PowerShell
- Administer networking protocols and network security measures in cloud environments
- Utilize Cloudflare products and equivalent tools effectively
- Ensure continuous monitoring of infrastructure and management of cloud components like Virtual Machines, Load Balancer, S3, and Azure Backup

**Requirements**:

- Azure Certified Solutions Architect or Sys Ops Administrator
- 10+ years of IT industry experience, including full-stack and re-stack skills with AWS and Azure, complemented by a Bachelor’s degree in Computer Science or Information Technology
- 3+ years of experience in creating build scripts for release management using tools like Terraform, Ansible, and PowerShell, along with programming languages such as Python and Bash
- 2+ years of experience in configuring Kubernetes clusters, EKS, AKS, and tools like Helm and Prometheus
- 5+ years of Linux system administration with proficiency in Red Hat Linux or CentOS
- Flexibility to work in a 24x7 operations support environment on a rotational shift basis
- Capability to research, absorb, and organize data into actionable information for business use

**We offer**
- Career plan and real growth opportunities
- Unlimited access to LinkedIn learning solutions
- International Mobility Plan within 25 countries
- Constant training, mentoring, online corporate courses, eLearning and more
- English classes with a certified teacher
- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
- Flexible work schedule and dress code
- Collaborate in a multicultural environment and share best practices from around the globe
- Hired directly by EPAM & 100% under payroll
- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- Grocery coupons
- 30 days December bonus
- Employee Stock Purchase Plan
- 12 vacations days plus 4 floating days
- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
- Monthly non-taxable amount for the electricity and internet bills

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.