Lead Cloud Platform Support Engineer

We are looking for a highly skilled and knowledgeable **Lead Cloud Platform Support Engineer**to guide our cloud support team.

**Responsibilities**
- Oversee Azure systems deployment, lifecycle maintenance, capacity planning, and collaboration with product teams
- Lead the triage and resolution of service management system incidents and provide strategic action plans
- Optimize system data manipulation by fine-tuning agents and collectors
- Provide expert customer support and lead consultations with internal and external stakeholders
- Manage and enhance Azure and AWS infrastructure, including policy oversight, advanced configuration, troubleshooting, and maintenance
- Develop and standardize scripts for automation and report generation utilizing Terraform, Ansible, GIT, and PowerShell across the team
- Administer intricate networking protocols and robust network security measures in cloud environments
- Implement and manage advanced Cloudflare products and comparable tools
- Lead continuous monitoring initiatives and manage critical cloud components such as Virtual Machines, Load Balancer, S3, and Azure Backup

**Requirements**:

- Azure Certified Solutions Architect or Sys Ops Administrator
- 10+ years of IT industry experience, including in-depth knowledge of AWS, Azure, REST APIs, and a Bachelor's degree in Computer Science or Information Technology
- 3+ years of advanced experience in creating sophisticated build scripts for release management using tools like Terraform, Ansible, and PowerShell, coupled with programming proficiency in Python and Bash
- 2+ years of experience in configuring and leading efforts on Kubernetes clusters, EKS, AKS, including tools like Helm and Prometheus
- Over 5 years of Linux system administration with advanced knowledge in Red Hat Linux or CentOS
- At least 1 year of leadership experience in a similar role with a proven ability to mentor and lead a technical team
- Flexible to lead and participate in a 24x7 operations support environment on a rotational shift basis
- Demonstrated capability to research, absorb, and organize strategic data into actionable information for business and technical enhancements

**We offer**
- Career plan and real growth opportunities
- Unlimited access to LinkedIn learning solutions
- International Mobility Plan within 25 countries
- Constant training, mentoring, online corporate courses, eLearning and more
- English classes with a certified teacher
- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
- Flexible work schedule and dress code
- Collaborate in a multicultural environment and share best practices from around the globe
- Hired directly by EPAM & 100% under payroll
- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- Grocery coupons
- 30 days December bonus
- Employee Stock Purchase Plan
- 12 vacations days plus 4 floating days
- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
- Monthly non-taxable amount for the electricity and internet bills

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.