Customer Support
hace 7 días
Somos un proveedor de dispensadores de combustible, nuestro propósito es brindar un apoyo técnico excepcional a nuestros valiosos clientes vía telefónica en puntos de venta y terminales de servicio,es por eso que estamos en búsqueda de talento para la posición de
**Customer Support / Remoto / Mty.**
**Objetivo de la posición**:
**Funciones principales**:
- Atender llamadas Inbound de clientes en Estados Unidos.
- Ofrecer asistencia operativa y técnica de primera clase a los usuarios finales de dispensadores y puntos de venta, así como otros productos y servicios relacionados con la empresa.
- Cumplir con los indicadores del departamento en cuanto al tiempo promedio de manejo y la productividad, asegurando una atención ágil y efectiva.
- Mantener altos estándares en cuanto a la calidad de las llamadas y someternos al proceso de auditoría de llamadas para garantizar la satisfacción del cliente.
**Requerimientos**:
- **Experiência mínima de 1 año en soporte técnico** **a equipos o plataformas (Ej. Modems, internet, configuraciones de software) vía telefónica.**:
- Competencia en inglés avanzado, requisito indispensable.
- Actitud de servicio al cliente, comprometiéndonos a brindar la mejor experiência a nuestros clientes.
- Indispensable radicar en MTY o área metropolitana.
**Ofrecemos**:
- Salario bruto: $22,000. Contratación directa por la empresa.
- Capacitación de 6 semanas - remota - pagada.
- Prestaciones Superiores a la Ley:
Bono de $600 Home Office
Fondo de ahorro 5%
Vales de despensa 5%
Seguro de gastos médicos mayores familiar
Seguro de gastos médicos menores
Seguro de vida con 12/24 meses de sueldo de suma asegurada.
- Herramientas de trabajo, incluyendo: Equipo de computo y 2 monitores, Silla ergonómica, Escritorio.
- Home Office.
- Horario Full time flexible: Entre 05:00am a 11:00pm
- 2 días de descanso a la semana (uno entre semana y otro en fin de semana)
**Interesados favor de llenar el siguiente formulario para iniciar con el proceso de selección, (debes copiar y pegar el enlace en tu navegador)**
**//forms.gle/xnyhqRs99pEJ4qQg9**
Tipo de puesto: Tiempo completo
Salario: $22,000.00 al mes
Horario:
- Turno de 8 horas
Prestaciones:
- Seguro de gastos médicos
- Seguro de gastos médicos mayores
- Seguro de vida
- Trabajo desde casa
- Vales de despensa
Experiência:
- soporte técnico: 1 año (Obligatorio)
Idioma:
- Inglés (Obligatorio)
Lugar de trabajo: Empleo presencial
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