Customer Happiness Specialist

hace 2 semanas

Tijuana, México The Hero Company A tiempo completo

**Our Mission**
At **Sun Coast Sciences**, our mission is to help people feel, look, and live their healthiest, most energetic versions of themselves — no matter their age. We create science-backed wellness products that truly make a difference, and we back them with a customer-first approach powered by integrity, empathy, and care.

**What’s a Customer** Happiness Specialist?**
If you're empathetic, assertive, and performance-driven, this role is the perfect blend of heart and hustle.

**Key Responsibilities**
- Support customers with orders, subscriptions, returns, billing, and product concerns.
- Address potential cancellations with professionalism and care — offering discounts, product swaps, or troubleshooting to retain business.
- Follow up on tickets and unresolved issues to ensure customer satisfaction.
- Collaborate with other departments to resolve challenges and deliver excellent service.
- Accurately document interactions and feedback in the CRM.

**Requirements**:

- 1+ year in customer service, retention, or sales roles.
- Friendly, confident communicator with a solution-first attitude.
- Comfortable with overcoming objections and finding win-win outcomes.
- Solid written and verbal English skills.
- Self-starter with strong attention to detail and emotional intelligence.
- Proficiency with CRM and support tools is a plus.

**Technical Requirements**
- A **stable internet connection** capable of supporting seamless voice, video, and data transfer, with an Octane Speed score of 20,000+.
- A **backup system** in place for internet or power outages.
- A **fast, reliable desktop or laptop computer** with a working mic, webcam, and headset. (You’ll be on Zoom with your team throughout the day.)

If you're someone who finds joy in helping others and the thrill of turning a “maybe” into a “yes,” we’d love to meet you.

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