Wireless Customer Support Engineer

hace 4 días

Guadalajara, México NXP Semiconductors A tiempo completo

**Summary**:

- Improve customer satisfaction by following up on client complaints
- Collaborate with other teams to improve our offering enhancing our customer’s experience

**Job **Responsibility**:

- Manage the global technical support infrastructure for the products under your responsibility.
- Provide technical support, consultancy and guidance to customers during the system definition phase.
- Support the development activities of the customer, based on international and local standards.
- Support technical design-in and lead customer projects.
- Provide technical product trainings to customers.
- Work closely with engineering to scope, create, edit, and publish hardware documentation necessary for world-wide customers to design systems using NXP processors. Manage technical customer support activities. This includes remote and on-site customer support and sometimes calls with the NXP internal teams
- Follow up on customer complaints about NXP documentation, software or hardware within the support scopes
- Work with a global team and perform the different tasks to develop the technical skills of the protocol assigned to the engineer according to the level.

**Job Qualification**:

- Bachelor's degree in Electrical Engineering, Automation, or Electronic Information Engineering, or equivalent experience.
- Familiar with software on embedded platforms (Embedded C)
- Interest and willingness to work with embedded processors
- Curiosity into how modules work in a system and understanding such modules to solve an issue
- Interest in hardware evaluation boards, board support packages, kernels and images (Linux)
- Familiar with programming embedded MCUs and RTOS.
- Knowledge of interfaces like UART, SDIO, I2C, SPI, etc.
- Familiar with ARM microcontrollers and /or microprocessors.
- Able to work independently, be self-motivated, equipped with a good team spirit, a strong sense of responsibility, a creative problem solver.
- Passion for building business skillset while also furthering your technical expertise.
- Independent, self-motivated, and willing to drive for result
- Excellent English communication skills, both verbal and written.Ability to complete assignments, resourcefulness to find answers and solve problems.

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