Ocean Export Agent

hace 5 días

Guadalajara, México Expeditors A tiempo completo

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 15,000 trained professionals
- 250+ locations worldwide
- Fortune 500
- Globally unified systems

**Job Description**:
KEY RESPONSIBILITIES:

- Ensure smooth and timely freight process flow
- Ensure accurate and timely data entry into our operational system
- Track and Trace Ocean Export Files and reporting
- Use Global Ocean Export Monitor daily.
- Ensure documents are timely sent and Shipping notices communicated to overseas and customers.
- Ensure accurate and timely client and vendors billing.
- Interact with our customers in arranging their international shipments, meeting customer service standards.
- Contribute to maintain good relationships with suppliers (Ocean carriers, trucking companies and others involved).
- Always meet compliance to regulations internal and external in accordance with government regulations.
- Understand department process flow and looking for best practices to improve operational efficiency and productivity.
- Ensure all customers standard operating procedures in place and updated in Customer SOP
- Meet KPI standards in accordance with the Company’s procedures.
- Escalation of problems to Management when necessary
- Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
- Attend training classes when required.
- Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.

Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

**Qualifications**:
**Knowledge**:

- A good understanding of Expeditors’ Products and Services
- Understanding of ocean documentation process, a plus.
- Hazardous Materials certification (preferred).

**Skills**:

- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
- Pro-active, strong organizational skills.
- Good Microsoft Office and computer skills
- Fluent in English.

**Behaviours**:

- Positive and willing to help attitude

Additional Information
**Training Requirements**:

- Meet company standards of 52 hours training per year.

**Education and Experience**:
6 months to 1-year related experience and/or training; or equivalent combination of education and experience

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