Ocean Export Agent

hace 3 semanas

Guadalajara, México Expeditors A tiempo completo

**Company Description**We take care of our employees, and they take care of our customersBecome a member of a global community The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the Ocean Export Department.- Ensure smooth and timely freight process flow- Ensure accurate and timely data entry into our operational system- Track and Trace Ocean Export Files and reporting- Use Global Ocean Export Monitor on a daily basis.- Ensure documents are timely sent and Shipping notices communicated to overseas and customers- Ensure accurate and timely client and vendors billing.- Interact with our customers in arranging their international shipments, meeting customer service standards.- Contribute to maintain good relationships with suppliers (Ocean carriers, trucking companies and others involved).- Always meet compliance to regulations internal and external in accordance with government regulations.- Understand department process flow, and looking for best practices to improve operational efficiency and productivity- Ensure all customers standard operating procedures in place and updated in Customer SOP- Meet KPI standards in accordance with the Company’s procedures- Escalation of problems to Management when necessary- Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.- Attend training classes when required.- Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.- Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.**Qualifications****Knowledge**:- A good understanding of Expeditors’ Products and Services- Understanding of ocean documentation process, a plus.- Hazardous Materials certification (preferred).**Skills**:- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.- Pro-active, strong organizational skills.- Good Microsoft Office and computer skills- Fluent in English. & Spanish**Behaviours**:- Positive and willing to help attitude**Education and Experience**:- 6 months to 1 year related experience and/or training; or equivalent combination of education and experience

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