Jr Customer Service Manager
hace 4 días
As a Customer Service Jr. Manager you will lead a team responsible for the back office (administrative tasks) needed regarding of following-up, tracking, negotiation, different areas connection to accomplish the customer service demands of our clients at PPG. You will report to Customer Service Director and its based in Tultilán #LI-Remote**Key Responsabilities**- Guarantee the correct coordination of the team responsible for attending to the requirements of administrative procedures: invoicing, re-invoicing, issuance of credit notes and returns, ensuring that the established service times are met and the correct emission of these.- Lead cell executives and administrative assistants for the solution of complex service requests by accomplishing the internal policies and procedures at PPG.- Ensure the quality service according to the Call Center, through monitoring and visits to internal clients and concessionaires, implementing actions that support the satisfaction and experience of our client experience.- Organize human and material resources, detecting training needs and evaluating the development requirements of staff competencies.- Manage customer service for direct and indirect clients focused on the management of credit notes, administrative procedures and massive billing through the different systems and service lines, achieving negotiations and collaboration networks that improves response times.- Guarantee a constant follow-up of the implementation of SAP (long-term global project)**Qualifications**- Bachelor's degree in administration or related field areas- 5+ years of experience in customer service responsibilities mentioned above.- Fluid English level- Proficiency using ERP oracle, CRM Sales Force- Desirable knowledge in Power BI- Skills: Commercial mindset, follow-up, organized, good at businessBenefits included will be discussed with you by your recruiter during the hiring process, like medical benefits, life insurance and more.**About us**:**PPG: WE PROTECT AND BEAUTIFY THE WORLD****The PPG Way**Every single day at PPG:**We partner with customers to create mutual value.****We are "One PPG" to the world.****We trust our people every day, in every way.****We make it happen.****We run it like we own it.****We do better today than yesterday - everyday.**Benefits will be discussed with you by your recruiter during the hiring process.
-
Jr Customer Service Manager
hace 4 días
Tlahuac, México PPG Industries A tiempo completoAs a Customer Service Jr. Manager you will lead a team responsible for the back office (administrative tasks) needed regarding of following-up, tracking, negotiation, different areas connection to accomplish the customer service demands of our clients at PPG. You will report to Customer Service Director and its based in Tultilán #LI-Remote **Key...
-
Customer Service Agent
hace 2 semanas
Tlahuac, México Marriott International - Customer Engagement Center A tiempo completoMarriott Customer Engagement Center. Mexico City.As a Customer Service Agent, you will be a part of the biggest hospitality company in the world by help our customers with their reservations for over 30 different hotel brands, answer questions about the properties and our rewards program.**Minimum criteria for the Customer Service Agent**:100% English...
-
Customer Service Manager
hace 3 semanas
Tlahuac, México PPG Industries A tiempo completoAs a Customer Service Manager, you will form part of the Service Management track within the IT function. You will provide service delivery using ITIL methodology best practices for incident, problem, and knowledge centered support as well as Change Management. You will coordinate the different activities of the service desk team, to guarantee the business...
-
Customer Service Manager
hace 4 semanas
Tlahuac, México PPG A tiempo completoAs a customer service manager, you will lead and supervise your team through change management processes to achieve the evolution and implementation of vanguard technology digital channels, processes end to end, operational systems, productive structure, and integral information flow to provide an excellent service to our customers. You will also ensure that...
-
Customer Service Administration Manager
hace 3 semanas
Tlahuac, México Richemont A tiempo completoReference Code: 98774**Customer Service Administration Manager**:- Richemont- México, MEX, MX- Permanent- Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve...
-
Sales Jr. Manager
hace 2 días
Tlahuac, México PPG Industries A tiempo completoAs a SALES JR MANAGER, you will work closely and collaborate with new and existing customers to help them find the best possible solutions. You will love building excellent relationships to meet the demands of our growing customer base! **Key Responsibilities** - Ability to work in a high-volume sales environment managing the team for the proper execution...
-
Sales Jr. Manager
hace 13 horas
Tlahuac, México PPG Industries A tiempo completoAs a SALES JR MANAGER, you will work closely and collaborate with new and existing customers to help them find the best possible solutions. You will love building excellent relationships to meet the demands of our growing customer base!**Key Responsibilities**- Ability to work in a high-volume sales environment managing the team for the proper execution of...
-
Customer Service Agent
hace 4 semanas
Tlahuac, México PPG Industries A tiempo completoAs a CUSTOMER SERVICE AGENT, you will improve our customers buying experience by providing the best quality of service and information about our processes and products reporting to the manager of the posistion.**Key Responsibilities**- Provide mentorship to our customers through inbound and outbound phone calls and chats oriented to problem solving, order...
-
Customer Service Agent
hace 2 semanas
Tlahuac, México PPG Industries A tiempo completoAs a CUSTOMER SERVICE AGENT, you will improve our customers buying experience by providing the best quality of service and information about our processes and products reporting to the manager of the posistion.**Key Responsibilities**- Provide mentorship to our customers through inbound and outbound phone calls and chats oriented to problem solving, order...
-
Customer Service, Cpfr and Logistic Manager
hace 2 semanas
Tlahuac, México Bacardi A tiempo completoThis is your opportunity to make a difference in our internal and external customer experiences.- You will own the Customer Experience from order entry to invoice and final delivery, you will be responsible to develop the customer service, CPFR and logistics team. You will operate as a key business & strategic Supply Chain partner to the Mexico cluster.- You...
