Data Analyst

hace 1 día

Zona Centro, México Cyber City Call Center A tiempo completo

Job Title: Data Analyst

Location: Onsite in Zona Centro, Tijuana, Baja California, Mexico

Company: CyberCity Call Center

Hours: Monday to Friday from 8 AM to 5 PM

Compensation: 5k MX per week.

About Us:
We are a leading call center specializing in customer service, back office, Sales and Billing. We leverage our expertise, with your contributions, to directly impact our clients’ future. We pride ourselves on utilizing cutting-edge technology and a highly skilled team to deliver excellence. Our dynamic team values collaboration, integrity, and performance. If you are passionate about driving results and thrive in a fast-paced, client-focused setting, we invite you to explore opportunities with us and make a significant difference in the lives of our customers.

About the Role:
As a Data Analyst, you will play a crucial role in transforming raw data into actionable insights to drive business decisions. This position focuses on extracting, analyzing, and reporting data from various call center tools and databases. You will be instrumental in creating and maintaining reporting dashboards that provide clear visibility into operational performance, client success, and agent efficiency, directly impacting our strategic objectives.

**Requirements**:

- 6 months of experience in a similar capacity.
- Must be onsite in the Tijuana office.
- English Fluent, both written and verbal.
- Types 35 words per minute.
- High level of work ethic, professionalism, punctuality, and reliability.
- Proficient in using computers, software, and other relevant tools. (Power BI, Tableau, Excel, and SQL)
- Ability to adapt to changing priorities and processes.
- Capable of working independently and as part of a team.
- Meticulous attention to detail, and accuracy while multitasking.
- Ability to handle confidential information with integrity.
- Stays current with industry trends and advancement.
- Effective at time-management and organizational skills.
- Excellent analytical and problem-solving skills.
- Charismatic and influential leadership abilities.

Key Responsibilities:

- Extract, clean, and analyze large datasets from various tools and consolidate them to a master database.
- Develop and maintain insightful reports and dashboards.
- Identify trends, patterns, and anomalies in data to provide actionable recommendations for operational improvements.
- Collaborate with cross-functional teams to understand reporting needs and translate them into effective data solutions.
- Ensure data accuracy and integrity across all reports and analyses.
- Automate reporting processes where possible to improve efficiency.
- Present findings and insights clearly and concisely to stakeholders.
- Monitor key performance indicators (KPIs) and alert leadership to significant deviations or opportunities.
- Support data-driven decision-making for client campaigns and internal operations.
- Document data sources, methodologies, and reporting procedures.

What We Offer:

- Opportunities for professional development and career growth.
- A supportive and collaborative work environment.
- Comprehensive training on document retrieval processes and relevant regulations.
- The chance to be part of a vital service supporting legal and medical professionals.

Pay: $22,000.00 - $27,000.00 per month

Work Location: In person

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