Customer Service Intern

hace 2 días

Monterrey, México GM Financial International Operations A tiempo completo

GM Financial International Operations conducts business in Latin America and China. International Operations offers a wide range of wholesale and retail automotive financing products to dealers and their customers. The strength of the international business lies in its ability to tailor its products to meet unique dealer needs, consumer preferences and national requirements in local markets. Latin American country operations include Brazil, Chile, Colombia, Mexico, and Peru.
- Attention and follow-up of insurance claims due to total loss (theft or material damage), unemployment or life, of the different products handled by GM Financial (E.g. Financing and Leasing). - Acquire experience and knowledge of processes and activities related to manage and attend GM - Financial Customers requirements. - Acquire experience and knowledge of processes and activities related to manage Customer?s contracts and how related processes impact in Customer Experience. - Perform, develop and improve reporting related with the process assigned. - Direct contact with customers for case resolution. - Meet SLA?s in Customer?s requests to ensure Customer Satisfaction. - Active participation in special assignments. - Support other areas with customer or dealers related issues, administration and FAQ.
- Last year student of Business Administration, Banking, Economy, Finance, Accounting or related fields. - Customer service values / orientation. - Bilingual (Spanish & English) both written and verbal (Desirable). - Working knowledge and experience in computer programs such as Microsoft Office. (High Excel knowledge). - Teamwork and collaboration. - Strong interpersonal, verbal and written skills. - Organizational and time management skills. - Ability to embrace change and to adapt to organizational challenges. - Data management and reporting. - Analytical and problem solving ability.

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