Analyst, Planning

hace 6 días

Tlahuac, México Webhelp A tiempo completo

**Workforce Management (WFM)**

**Location**
- Mexico City, Mexico***

Job Title:
Analyst, Planning & Scheduling (Planners)

**Job Description**:
The Analyst, Planning & Scheduling involves effective operational planning & execution including Forecasting, Capacity Planning, Scheduling & Real-Time monitoring. Creating and managing staff schedules to accomplish a particular task on a daily/hourly basis. The WFM function helps in decision making regarding revenue roadmap, focus on critical metrics and efficiency improvement for accounts/organization.
- KEY** **ACCOUNTABILITIES
- Analyze staffing/volume trends and operational performance dashboards.
- Develop short, medium and long term staffing plans for assigned business in an accurate and timely manner.
- To collaborate with various business units, quality and training to schedule the necessary training, and associate coaching to ensure the company’s commitment towards quality.
- Prepare financial forecasts based on inputs from various sources and historical trends.
- Create and maintain financial reports for business stakeholders.
- To review the current processes of scheduling and staffing and uncover the potential opportunities of improved efficiency.
- Consult with operations to develop staffing requirements by setting thresholds for overhead, time-off, overtime, and absences.
- Identify schedule/plan changes in relevant databases and escalate issues as appropriate.
- Prepare reports for hiring needs, training and staffing analysis for business reviews and stakeholders.
- Maintain various WFM tools and set ups e.g. IEX etc.
- Collaborate with other WFM departments like real time and scheduling to constantly review and improve the health of business and increase profitability

REQUIRED SKILLS
- Bachelor's Degree in related field from a four-year college or university
- 1 year of experience in similar role (BPO industry)
- Strong communication skills, both written and verbal
- Strong attention to detail
- Sense of professionalism and ability to develop relationships
- Self-starter, sense of urgency, and works well under pressure
- Ability to multi-task, prioritize, and meet timelines on deliverable items
- Proficient in Microsoft Office

**Location**:
JAM New Kingston - NCB Tower

Language Requirements:
Time Type:
Full time
** If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the **Job Applicant Privacy Notice for California Residents

  • Media Planning Analyst

    hace 7 horas

    Tlahuac, México Sony Pictures Entertainment, Inc. A tiempo completo

    **Job Description: Media Planning Analyst** **Role summary**: The Media Planning Analyst´s main responsibility will be to promote SPT’s linear programming by strategically scheduling on-air promos and secondary elements in the commercial breaks, driving viewers to watch our channels. The Analyst works closely with Traffic, Operations, On Air Creative,...

  • Planning Analyst

    hace 1 semana

    Tlahuac, México Ecolab A tiempo completo

    Our Global Supply Chain is a network of more than 300 manufacturing plants, distribution centers and other facilities designed and located to support our direct sales, marketing and distribution activities. We enable company growth by delivering savings through more efficient operations and high levels of service that create competitive advantage while...

  • Associate, Planning

    hace 6 días

    Tlahuac, México Webhelp A tiempo completo

    **Workforce Management (WFM)** **Location** - Mexico City, Mexico*** Job Title: Associate, Planning & Scheduling **Job Description**: Associate, Planning & Scheduling involves effective operational planning & execution including Forecasting, Capacity Planning, Scheduling & Real-Time monitoring. Creating and managing staff schedules to accomplish a...

  • Master Planning Analyst

    hace 1 semana

    Tlahuac, México Coca-Cola A tiempo completo

    **Que harás por nosotros**:Gestionar eficazmente fechas de manufactura y disponibilidad para productos regulares, nuevos productos, reformulaciones y proyectos especiales.Proporcionar apoyo a las estrategias, iniciativas y métricas de las unidades de negocio.Responsabilizarte de la planeación diaria, mensual y anual.Identificar productos críticos,...

  • Demand Planning Analyst

    hace 4 días

    Tlahuac, México Mattel A tiempo completo

    **CREATIVITY IS OUR SUPERPOWER.** It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire, entertain and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do...

  • Analyst, Audit

    hace 2 semanas

    Tlahuac, México Warner Bros. Discovery A tiempo completo

    **_Welcome to Warner Bros. Discoverythe stuff dreams are made of._** **Who We Are ** When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our...

  • Administrative Analyst

    hace 4 días

    Tlahuac, México Integration Consulting A tiempo completo

    We believe our **Mexico office** is unique in the consulting world: the atmosphere is ambitiously entrepreneurial, dynamic and has many of the features of a start-up such as flexibility, proactivity and willingness to tackle any challenge. At the same time, we are backed by the experience, success and resources of a successful international consultancy. We...

  • Wfm Real Time Analyst

    hace 8 horas

    Tlahuac, México Comdata Group A tiempo completo

    IMPORTANTE CALL CENTER SOLICITA WFM REAL TIME ANALYST PARA LABORAR DE LUNES A VIERNES.**Misión**: El RTA monitoriza/gestiona en tiempo real los recursos diarios disponibles de la manera más efectiva posible, participando de la planificación junto a los WFM planning specialist de las cuentas, gestionando los movimientos entre skill y, en definitiva,...

  • Cpfr Analyst Specialized Channels

    hace 6 días

    Tlahuac, México 3M A tiempo completo

    **Job Description**: CPFR Analyst Specialized Channels (Collaborative Planning, Forecasting and Replenishment) Breve descripción del rol Colabora con 3Mers innovadores alrededor del mundo Como [CPFR Analyst] desempeñarás un rol clave para [la gestión del plan colaborativo de planeación, forecast y resurtido con clientes de Canales Especializados.]...

  • Export Analyst

    hace 2 días

    Tlahuac, México McCormick A tiempo completo

    **Customer Service Analyst** You may know McCormick as a leader in herbs, spices, seasonings, and condiments - and we’re only getting started. At McCormick, we’re always looking for new people to bring their unique flavor to our team. McCormick employees - over 14,000 of us across the world - are what makes this company a great place to work. We are...