Director of Operations

hace 1 día

Desde casa, México Tele-Help LLC A tiempo completo

**Director of Operations - Law Firm**
Tele-Help-Ing (BPO)
**Location**: Remote, Full-time
**Salary**: 20,000 MXN per month

**About the Role**:
Tele-Help-Ing is seeking a highly experienced **Director of Operations** to lead the administrative and operational functions for a dynamic, growing law firm. This senior executive role involves managing all phases of the firm’s administration, personnel, finance, legal production, marketing, and business systems. As Director of Operations, you will play a pivotal role in shaping firm culture and driving operational success

**Key Responsibilities**:

- Oversee and enhance all operational systems, including business processes, financial management, and team structures, to ensure the firm’s profitability and efficiency.
- Manage daily administrative operations, implementing firm-wide policies and procedures.
- Lead and supervise a team of more than 10 staff members, providing direction, accountability, and performance management.
- Monitor and analyze financial reports to guide firm strategy, while managing relationships with bookkeepers, accountants, and other vendors.
- Develop and refine business processes to ensure client matters are handled with the utmost quality, legal compliance, and ethical standards.
- Collaborate closely with the firm owner on strategy, policy development, and decision-making, ensuring alignment with the firm’s goals.
- Define and track KPIs to ensure the firm meets its growth, profitability, and cultural objectives.

**Qualifications**:

- **Experience**: Demonstrated experience managing teams of 10+ employees and handling budgets over $10,000,000 within a professional services environment, preferably in the legal field.
- **Education**: Law degree preferred.
- **Financial Acumen**: Proficient in financial reporting, including P&L, cash flow forecasting, and budget analysis.
- **Leadership Skills**: Strong leadership and conflict resolution skills with an ability to manage up and foster trust with senior leadership.
- **Project Management**: Skilled in project management, systems development, and refining business processes to drive efficiency and accountability.

**Preferred Qualifications**:

- Familiarity with VA Disability law or other legal experience (helpful but not required).
- Background in law firm administration or management is strongly preferred.

**Key Attributes**:

- Resilient and empathetic, with the ability to handle conflict effectively.
- Metrics-driven, with a strong emphasis on accountability and results.
- Adaptive and proactive, with a passion for fostering a culture of excellence.

**Compensation & Benefits**:

- Monthly salary of 20,000 MXN.
- Fully remote work environment.
- Opportunity to contribute meaningfully to a growing firm, with the potential for advancement based on performance.

Work Location: Remote

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