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Customer Service Representative

hace 2 días

Ciudad Juarez, México North American Production Sharing A tiempo completo

**JOB SUMMARY**:
**ESSENTIALS FUNCTIONS**:

- Researches accounts, identify key players and generates interest
- Routes qualified opportunities to the appropriate sales executive for further development and closure
- Telephones prospect to identify appropriate contacts, qualify and drive lead through the sales pipeline
- Researches and resolves customer problems, complaints and questions according to established customer service guidelines and processes
- Gather customer G2 regarding industries, competitors, potential new products and opportunities
- Processes request for literature, shipping information pricing and quotes
- Involves supervisor and/or other people when problems become complex or difficult to solve.

**REQUIREMENT**:

- Advanced level of English
- High school diploma
- Some experience in similar position
- Good communications skills
- Experience with AFS (MRP systems)
- Good computer skills