Customer Service Associate

hace 2 semanas

Juárez CDMX, México Quantum Financial Technologies A tiempo completo

**About the Company**

Quantum Financial Technologies redefines small business lending with our diverse and adaptable financial solutions. We are a dedicated lending partner focused on empowering small businesses to achieve their growth objectives. We are committed to fueling the growth of enterprises and small-to-medium businesses (SMBs) with our tailor-made financial services. Recognizing that each business has unique financial needs and growth trajectories, we offer a range of customized solutions. From agile microloans for quick capital injections to expansive term loans for long-term strategies, our diverse portfolio ensures that whether you are scaling up or solidifying your market position, we have the right financial tools to support your journey.

**Job Summary**
- This role is based in Mexico City, and operates in a hybrid work environment, with a combination of office-based (2 days) and remote work (3 days)._

**Key Responsibilities**
- Solving inbound doubts and creating cases on CRM to record their interaction with members and prospects.
- Helping members with quick solutions, if possible, and if they can not resolve the presented issue, they are responsible for guiding the concerned department and following up their cases.
- Offering high-quality service solutions to any request coming from our active members.
- Helping create loan documents for customers.
- Complaint management for complicated customers.

**Qualifications (Knowledge/Skills/Abilities/Experience)**

**Essential**
- Tech savvy, can easily work on a computer.
- Service-oriented mentality.
- Good communication skills.
- Must be fluent in Spanish and English.
- Started or completed High School
- Experience dealing with people and complicated customers
- Windows operating system

**Desirable**
- Experience working with G-Suite.
- Patience in handling complicated situations.
- Ability to multitask and switch between matters.
- Used to handle back to back calls.
- Familiarity with fintech products and services
- Service-oriented courses
- Previous experience dealing with customers and service
- G-Suite and CRM software (Salesforce)

**We Offer**
- Law Benefits
- Competitive Salary
- Performance Bonus
- Grocery vouchers
- Commute support

Pay: $14,000.00 - $20,000.00 per month

Work Location: Hybrid remote in 06600, Juárez, CDMX

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