Technical Support Engineer Intern

hace 2 semanas

Ciudad Juarez, México National Instruments A tiempo completo

We are continually looking for the best talent to join our amazing teams. _
- This is a pipeline requisition for potential future openings. It does not indicate that a job opening currently exists at NI for this position. So, you might not hear from us right away. _

Are you excited by helping engineers and scientists solve tomorrow’s grand challenges? Do you live for that “aha” moment when solving a complex technical problem? Are you at your best working in a collaborative environment where you can discuss ideas and consult with peers about troubleshooting steps? Do you want to build a career in the Support department? If so, join our team and help NI’s customers achieve long-term success

Technical Support Engineer Interns partner with customers to ensure their success through broad-based technical support of NI Products. Technical Support Interns respond to technical needs to help maintain or accelerate our customers' development schedule, building customer loyalty and gaining a reputation as trusted technical partners.

**Key Responsibilities**
- Resolve customers’ single incidents during installation, implementation, and/or maintenance of NI products.
- Escalate technical issues while maintaining ownership of customer interaction.
- Route out of scope technical issues to the appropriate support group.

**Qualifications**

Basic
- Education - Pursuing an Engineering degree with preferred majors in Electrical, Electronic, Mechanical or Mechatronics (MUST be 1 year away from graduation).
- Language - Intermediate or advanced English level, oral and written. (B2+ or above).
- Availability - Able to work half time.

Preferred
- Customer Service - previous experience in customer service or technical support
- Language - Intermediate or advanced Portuguese level, oral and written. (B2+ or above)
- Problem Solver - Integrates information from disparate sources to identify underlying causes and find creative solutions. Sees beyond short-term issues to understand the bigger picture.
- Technical - Familiar with electronic circuit design concepts and basic electronic instrumentation. Proficiency in programming languages. (LabVIEW experience is preferred)
- Dynamic - Thrives in an environment where the work changes from day to day. You are fascinated by the multitude of ways that engineers and scientists solve tomorrow’s grand challenges.
- Collaborative - Team oriented with the ability to effectively collaborate with peers.

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