Customer Service Representative-order Entry

hace 1 semana

Saltillo, México Johnson Controls A tiempo completo

**What are you going to do?**

Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.

**How will you do it?**

**Order Processing**
- Order input in SAP (different order types)
- Send order confirmation to customer (confirm delivery date based on ATP, partial delivery allowed, etc)

**Backorder monitoring and order management**
- Monitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Credit Control, Purchase and Forwarder.
- Maintenance of planned shipping days (delays, customer requests, etc)
- Handle customer order cancellations (DOA)
- Monitor call-off orders

**Handling non-conformities and complaints**
- Issue internal complaints and RMA if required. (Salesforce/SAP)
- Send customer receipt confirmation of complaint
- Follow up and coordinate internally on solution and corrective actions
- Inform the customer about corrective actions or escalate/involve account manager
- Action on solution and corrective actions
- SAP and Salesforce credit-note procedures (DOA)

**Inquiry handling**
- Handle customer questions on deliveries, delays, problems, etc.
- Follow-up on pending basic quotes
- Coordinate approach with Inside/outside sales representative

**Customer care**
- Handle customer questions effectively and in a service-oriented manner
- Follow up on actions requested in sales representatives call reports
- Inform customers about changed delivery times and equivalent products

**Filing & miscellaneous**
- Case management in Salesforce
- Support debtor control on collecting accounts receivable
- Keep customer details and price agreements up-to-date.
- Collect, share and document leads, projects, competitor details

**What are we looking for?**
- Bachelor’s degree in business, international relations or related.
- English Proficiency
- Previous experience as CSR, focused on order entry process
- Customer-oriented with a focus on details
- PC skills/ MS office
- Problem-solving
- SAP (desirable)

Johnson Controls does not request pregnancy or HIV testing as a requirement for admission, permanence or promotion.

  • Customer Service Representative

    hace 3 semanas

    Saltillo, México Johnson Controls A tiempo completo

    **Job Details****What are you going to do?**Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.**How will you do it?****Order Processing**- Order input in SAP / JDE (different order types)- Send order confirmation to customer...

  • Customer Service Representative

    hace 2 semanas

    Saltillo, México Johnson Controls A tiempo completo

    **Job Details****How you will do it?****Order Processing**:- Order input in SAP (different order types)- Send order confirmation to customer (confirm delivery date based on ATP, partial delivery allowed, etc)**Backorder monitoring and order management**:- Monitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Credit...

  • Customer Service Representative

    hace 2 semanas

    Saltillo, México Johnson Controls A tiempo completo

    **Job Details****What are you going to do?**Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.**How you will do it?****Order Processing**:- Order input in SAP (different order types)- Send order confirmation to customer (confirm...

  • Customer Service Representative

    hace 1 semana

    Saltillo, México Johnson Controls A tiempo completo

    **What are you going to do?** Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time. **How will you do it?** **Order Processing** - Order input in SAP (different order types) - Send order confirmation to customer (confirm delivery...

  • Customer Service Representative/logistics Coordinator

    hace 2 semanas

    Saltillo, México Sanhua International A tiempo completo

    Sanhua is looking for a customer service representative to join our team in our Houston office. This person will drive customer satisfaction by fielding inquiries, addressing pain points, and maintaining extensive product knowledge. A successful Customer Service Representative will utilize their high energy and strategy to provide excellent customer service....

  • Customer Service Representative

    hace 3 días

    Saltillo, México Johnson Controls A tiempo completo

    **Job Details** **What are you going to do?** Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time. **How will you do it?** **Order Processing** - Order input in SAP (different order types) - Send order confirmation to customer...

  • Customer Service Agent Jr

    hace 1 semana

    Saltillo, México Johnson Controls International A tiempo completo

    **What will you do?** **How will you do it?** **Order Processing** - Order input in SAP (different order types) - Incoming calls management - Send order confirmation to customer (confirm delivery date based on ATP, partial delivery allowed, etc) **Backorder monitoring and order management** - Monitor the customer backorders in conjunction with Customer,...

  • Customer Service Representative Jr

    hace 5 días

    Saltillo, México Johnson Controls A tiempo completo

    **Job Details** **What are you going to do?** Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time. **How will you do it?** **Order Processing** - Order input in BAAN (Migrating to SAP) - High volume inbound calls - Send order...

  • Customer Service Representative Senior

    hace 2 semanas

    Saltillo, México Johnson Controls International A tiempo completo

    **What will you do?** Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time. **How will you do it?** **Order Processing** - Order input in the system (different order types) - Incoming calls management - Send order confirmation to...

  • Customer Service Representative Senior

    hace 1 semana

    Saltillo, México Johnson Controls International A tiempo completo

    **What will you do?**Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.**How will you do it?****Order Processing**- Order input in the system (different order types)- Incoming calls management- Send order confirmation to customer...