Vendor Relations Manager

**Job Overview**:
We are seeking a highly organized and proactive Vendor Relations Manager to oversee vendor relationships and coordinate service delivery. This role involves quoting and coordinating jobs, negotiating rates, managing dispatch, and ensuring high-quality outcomes. The position requires balancing customer service, vendor management, and accurate data entry while maintaining profitability.

**Primary Responsibilities -**

**Quoting & Client Interaction**:

- Support internal requests from the sales team by providing tailored solutions.
- Negotiate rates with vendors in different regions and create accurate quotes for clients, ensuring a minimum 40% profit margin is maintained.
- Provide quotes back to clients within 2 to 4 hours of receiving the request and follow up diligently to close the job.

**Vendor Management**:

- Build and maintain strong relationships with vendors, including haulers, recycling centers, liquidators, buyers, waste management companies, destruction facilities, and landfills.
- Negotiate pricing and coordinate job scheduling with vendors.
- Monitor job progress and ensure completion on time, including obtaining before-and-after pictures and dump receipts.

**Job Coordination**:

- Once a quote is accepted, coordinate with the selected vendor to schedule and ensure job completion.
- Maintain clear communication with clients throughout the process, ensuring they are kept informed.

**Data Entry & Systems Management**:

- Use Airtable to generate quotes and ensure all job data is entered accurately.
- Once a job is confirmed, trigger notifications to Slack to notify the team of the accepted and booked job.

**Sourcing & Vendor Database Growth**:

- During downtime, actively search for and onboard new vendors to expand the vendor database and increase the variety of options available.

**Performance Metrics**:

- Respond to client requests and send quotes within 4 hours.
- Maintain a minimum 40% profit margin on all jobs.
- Achieve an average monthly gross revenue of at least $25,000 from jobs managed.
- Maintaining the vendor database, documents and qualification questions must be completed.

**Qualifications**:

- Proven experience in customer service, sales, or vendor management (preferably in a related industry like logistics, junk removal, or operations).
- Strong negotiation and communication skills.
- Highly organized and able to manage multiple tasks with attention to detail.
- Comfortable using HubSpot, Airtable, and Slack; prior experience with these tools is a plus.
- Ability to work independently while also collaborating with a sales team when needed.
- Motivated to exceed goals and contribute to team growth.

**Compensation & Performance Review**:

- Starting pay is **$12/hour**.
- After **3 months**, a performance review will take place based on the following scoring system:

- **Score of 5**: Eligible for a **$2/hour raise**.
- **Score of 4**: Eligible for a **$1.5/hour raise**.
- **Score of 3**: Eligible for a **$1/hour raise**.
- **Scores below 3**: No raise will be provided.

**Additional Profit-Based Bonus**:

- **Profit-Based Bonus**: Employees will receive a bonus based on the total profit generated from solutions they found or deals they contributed to. The bonus will be a **percentage of the total profit** from the deal, based on the following structure:

- **Score of 5**:3%** of the total profit.
- **Score of 4**:2%** of the total profit.
- **Score of 3**:1%** of the total profit.
- **Score of 2**:3%** of the total profit.
- **Scores below 2**: No profit-based bonus will be provided.

Pay: $185.00 - $225.00 per hour

Expected hours: 40 per week

Work Location: Remote