Operations Lead

**Role Summary**:
The Operations Lead will oversee the day-to-day management of a PowerPoint presentation production team, ensuring smooth workflow, timely delivery, and high-quality output for global clients. This role bridges creative delivery and operational efficiency by managing resources, monitoring performance, and implementing process improvements. The Operations Lead will also play a key role in training, mentoring, and motivating team members to meet client expectations while adhering to organizational standards.

**Responsibilities and Duties**:
Team & Workflow Management
- Manage daily production operations, including work allocation, scheduling, and capacity planning for presentation designers.
- Monitor ongoing projects to ensure adherence to deadlines, quality standards, and client requirements.
- Act as the first point of escalation for operational issues, providing timely solutions and support.
- Maintain balanced workloads across the team and ensure proper utilization of resources.

Quality & Performance Monitoring
- Track SLAs, KPIs, and operational metrics such as turnaround time, efficiency, quality, rework rates, and client satisfaction.
- Conduct regular performance reviews and share feedback with team members.
- Implement corrective actions and continuous improvement initiatives where gaps are identified.

Client & Stakeholder Management
- Partner with Managers and Clients to understand project priorities, scope, and timelines.
- Ensure effective communication between the production team and stakeholders.
- Support escalations by providing factual, data-driven insights and actionable solutions.

People Leadership
- Mentor, coach, and support the professional growth of team members.
- Foster a collaborative, transparent, and positive team culture.
- Drive engagement, motivation, and retention initiatives.

Process & Innovation
- Standardize workflows and ensure adherence to best practices in presentation production and operations.
- Identify and implement process improvements for efficiency and quality.

**Required Skills/Abilities**:

- Excellent organizational and project management skills.
- Strong understanding of production KPIs (quality, efficiency, turnaround time, utilization).
- Proficiency in Microsoft Office (PowerPoint, Excel, Outlook); exposure to project management or workflow tools is an advantage.
- Ability to balance creative needs with operational requirements.
- Strong leadership, communication, and conflict resolution skills.
- Analytical mindset with a focus on data-driven decision-making.

**Education and Experience**:

- Bachelor’s degree in Design, Communications, Business Administration, or related field.
- 5+ years of experience in a creative/production operations role, with at least 2 years in a supervisory or lead capacity.
- Strong background in PowerPoint presentation design workflows; exposure to client-facing environments preferred.

**Benefits**:
Vision, Dental, Medical, PTO, Meal Voucher, Christmas Bonus and more..

**Why join us?**
- Opportunity to lead a talented production team delivering high-quality presentations for global brands.
- Blend of operations and leadership responsibilities, offering growth into senior operations management roles.
- A culture that values efficiency, collaboration, and continuous improvement.

**Company Information**

Integreon is a trusted, global provider of award-winning legal and business solutions to leading law firms, corporations and professional services firms. Our highly trained, experienced staff of over 3,000 employees globally service a comprehensive range of client needs that require scale and expertise, enabling clients to become more operationally efficient. Integreon works with corporations and law firms who rely on our team’s experience and expertise in documents, administrative and business services. With delivery centres on three continents, Integreon offers multi-lingual, around-the-clock support, as well as onshore, offshore and onsite delivery of our award-winning services.

If you are exceptional at what you do, we would love to put you to work in an exceptional company in an exceptional position.

We are One. We are On.

Pay: $40,000.00 - $45,000.00 per month

Ability to commute/relocate:

- 06600, Ciudad de México, CDMX: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Are you ok with the salary range posted for this role?
- This role requires interacting with global teams and hence requires English language skills. Are you comfortable working in English and consider yourself at C1 level or above?

**Experience**:

- Team Management: 1 year (preferred)
- Client Management: 1 year (preferred)