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**Primary Job Accountabilities**
- Administration of shipments in TMS (Transportation Management System), verification of rates and updates.
- Customer service and key account management.
- Rate analysis.
- Participation in operational process improvement
- Updating TMS reports

**Essential Functions and Tasks**
- Transportation coordination, tracking and communication with transportation lines
- Internal customer service, follow up of equipment coverage with Broker's

**Knowledge and Expertise**
- Customer service, follow up and empathy with customer needs.

**Competencies**
- Responsible, Dynamic
- Proactive

**Skills**
- Decision making
- Tolerance to pressure
- Stress management
- English - Indispensable. Minimum Levels: Spoken 75%, Written 80%.

**Experience**
- 6 months of experience
- Logistics
- Reverse Logistics
- Transportation
- Customer Service

**Education**
- _International Relations, International Business_