Functional Analyst

**Position**:
Functional Analyst

Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2023 sales of $33 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 90 locations served.

A Fortune 133 company with 22,000 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services.

**What You'll Be Doing**
- ** System and Performance Management**:

- Respond to and resolve system failures and performance issues.
- Actively monitor issue resolution progress.
- Provide end-user support and investigate incidents.
- Ensure compliance with SLAs and support code migration.
- ** Project Management and Communication**:

- Communicate project status, escalate issues, and manage timelines.
- Manage communications, scheduling, and logistics for Trade Compliance projects.
- Participate in project kickoffs and internal initiatives.
- Collaborate with vendors and conduct solution reviews.
- ** Business and Technical Analysis**:

- Analyze business requirements to tailor system usage.
- Prepare process flow mappings, user stories, and requirements documentation.
- Recommend and implement effective use of technology.
- Identify and recommend process improvements.
- ** Reporting and Documentation**:

- Design, develop, and produce standard and ad hoc reports.
- Develop, document, and maintain best practices, procedures, and project standards.
- ** Testing and Quality Assurance**:

- Participate in functional-level tests and regression testing.
- Review analytic products for cogent arguments and tradecraft standards.
- Ensure instructional materials are accurate for training delivery.
- ** Mentorship and Team Collaboration**:

- Act as a mentor and resource for colleagues and project teams.
- Lead project teams and train junior staff.
- Work independently or collaboratively as required.
- ** Process and Innovation**:

- Analyze and research new products, procedures, and processes.
- Identify innovative solutions to business issues and improve operational efficiencies.
- Provide expertise and recommendations to leverage IT systems effectively.
- ** Support and Troubleshooting**:

- Support business + IT required reporting and alerts.

**What We Are Looking For**:

- 3+ years of experience in similar roles.
- Experience with Oracle Applications, Agile, and Cloud Applications.
- Functional Analyst working with SQL.
- Experience with business processes and test scenarios.
- Project management experience
- Advanced English Skills (Verbal and written)

**Work Arrangement**:

- Hybrid: 3 days in office/2 days work from home

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**What's in It for You?**

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
- 30 days of Christmas bonus
- 40% vacation premium
- 12 vacation days plus 2 floating days, sick days and holidays
- Vision and Dental Assistance
- Life Insurance
- Healthcare Insurance
- 10% Food/Pantry Vouchers
- Restaurant Vouchers
- 13% Savings Fund
- Wellbeing program for all employees
- Growth Opportunities, and more

Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)

**Annual Hiring Range/Hourly Rate**:
$29,233.33 - $33,333.33 MXN Monthly

**Location**:
MX-JAL-Tlaquepaque, Mexico (HPE Guad office)

**Time Type**:
Full time

**Job Category**:
Information Technology

**EEO Statement**:
Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)