Senior Functional Analyst

**Position**:
Senior Functional Analyst

Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2023 sales of $33 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 90 locations served.

A Fortune 133 company with 22,000 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services.

The Senior Functional Analyst is going to be responsible for business requirements, system testing, incident support, and Driving technological innovation and process automation. You are going to be part of a Global team.

**What You'll Be Doing**:

- Responsible for gathering business requirements and ensuring that IT projects align with the goals and needs of the business. Conducting testing to ensure that the systems work as expected, preparing test scripts, and creating user manuals.
- Provide Support to users experiencing IT incidents, investigate and document properly.
- Provide support for maintenance and upgrades.
- Monitors job errors, works together with our vendors to investigate the root cause and recommend solutions.
- Monitors internal environment to ensure systems are designed and operate with an appropriate level of internal controls.
- Focus on continuous improvements and process automations.
- Compliance with Security requirements.
- Comply audit request. Comply with Arrow Standard Processes.

**What We Are Looking For**:

- Bachelor's degree in information technology, accounting, finance, business administration or computer science, or similar.
- 5+ years as an IT Functional Analyst.
- Experience working with a ticketing system and providing support.
- Advanced English skills

**The Skills That Will Help You Succeed Even More**:(Optional)
- Experience with Accounting and Treasury
- Master's degree

**Work Arrangement**:
Hybrid: 3 days in the office 2 days work from home

LI-FS1

LI-Hybrid

**What's In It For You**:
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans and a solid benefits package.
- 30 days of Christmas bonus
- 40% vacation premium
- 12 vacation days plus 2 floating days
- Vision and Dental Assistance
- Life Insurance
- Healthcare Insurance
- 10% Food/Pantry Vouchers
- Restaurant Vouchers
- 13% Savings Fund
- Growth Opportunities, and more

**Annual Hiring Range/Hourly Rate**:
$48,658.33 - $75,416.67 MXN Monthly

**Location**:
MX-JAL-Tlaquepaque, Mexico (HPE Guad office)

**Time Type**:
Full time

**Job Category**:
Information Technology

**EEO Statement**:
Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)